Program Support Assistant.

About the role

This position is for a Program Support Assistant. The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level. The grade progression for this position is GS-05 to GS-06.

Veterans eligible under the Veterans Employment Opportunity Act (VEOA) and current permanent VBA employees holding the GS-05 or higher and seeking non-competitive reassignment/change to lower grade need not live in the local commuting area to be considered. Telework: This position is eligible for situational (ad hoc) telework only. The selectee is required to report to the official duty station each scheduled workday. Telework may be approved only on a case-by-case basis with supervisory approval. Routine or recurring telework is not authorized for this position. Virtual: This is not a virtual position.

Position Description/PD#: Program Support Assistant; PD# 17269A and PD# 07269A

Responsibilities

Specific duties include:

• Maintain and organize electronic claims folders (eFolders), ensuring all records are preserved and documents are moved or deleted as needed.
• Receive, review, and analyze incoming documents and correspondence to determine appropriate action and refer to the correct team or division.
• Use VA technologies and applications to input, access, and update information for case management and administrative processes.
• Convert and upload documents to eFolders using Adobe and VBMS, ensuring all evidence is accurately filed and controlled.
• Process updates such as address and direct deposit changes, and fulfill Freedom of Information Act (FOIA) requests by providing requested documents.
• Prepare and write clear correspondence and reports for various audiences, including responses to FOIA and congressional inquiries.
• Perform timekeeping duties for the Fiduciary Hub using VATAS, maintaining accurate records for leave, telework, and payroll actions.

Requirements

As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest.

Additional conditions of employment are as follows:

• You must be a U.S. Citizen to apply for this job
• Selective Service Registration is required for males born after 12/31/1959
• You may be required to serve a probationary or trial period
• Subject to background/security investigation
• Selected applicants will be required to complete an online onboarding process.
• Acceptable form(s) of identification will be required to complete pre-employment requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement: 07/30/2026.

Time-in-grade Requirement: Applicants who are current federal employees and have held a GS grade must also meet time-in-grade requirements. There is no Time in Grade requirement for the GS-05. For a GS-06 position you must have served 52 weeks at the GS-05 level if you are currently serving or have served as a federal employee within the last 52 weeks.

MINIMUM QUALIFICATION REQUIREMENT: You may qualify based on your experience and/or education as described below:

• GS-05 Grade Level: Specialized Experience: To qualify, applicants must have one year of specialized experience equivalent to at least the next lower grade (GS-04) in the normal line of progression for the occupation in the organization. Specialized experience is defined as:
  • Maintaining and organizing administrative files or records, including handling incoming and outgoing correspondence;
  • Entering, updating, or tracking information using automated systems or databases; and
  • Providing routine administrative support, such as scheduling, data entry, or responding to program-related inquiries.
• OR Education: You must have at least 4 full years of education above the high school level.
• OR Combination of education and experience.
• GS-06 Grade Level: Specialized Experience: To qualify for the GS-06, you must have one year of specialized experience equivalent to at least the GS-05 grade level in federal service. Specialized experience is defined as:
  • Maintaining and organizing electronic claims folders, including uploading and moving sensitive documents;
  • Reviewing and analyzing incoming documents to determine appropriate action and task assignment;
  • Preparing written correspondence and reports in response to FOIA requests, inquiries, and other official communications; and
  • Assisting with program support duties such as timekeeping, workflow coordination, and data entry to support fiduciary oversight.

Education

A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Education must be accredited by an accredited institution.

All education claimed by applicants will be verified upon appointment. If you are using foreign education to meet qualification requirements, you must send a certification from a U.S. Department of Education accredited agency.

Skills

No specific skills are mentioned in the job posting.