Program Supervisor - Facilities

About the role

Supervise and provide peer leadership during food packing shifts at Feed My Starving Children (FMSC). Coordinate facility repairs, maintenance, vendor services, and building projects while supporting food safety, quality, and regulatory compliance. Deliver engaging volunteer experiences through hospitality, presentations, mission storytelling, donor engagement, and prayer. Uphold safety policies and procedures. Perform cleaning and warehousing tasks. Serve as the person in charge in the absence of management. Work location is Aurora, IL; member of the Site Leadership Team alongside other Program Supervisors, reporting to the Site Manager.

Responsibilities

• Supervise food packing operations during scheduled shifts.
• Delegate tasks and ensure operations run according to FMSC policies and procedures from setup to cleanup.
• Model excellent work performance and encourage high performance from staff.
• Provide on‑the‑spot coaching to peers, recognizing successes and escalating issues as appropriate.
• Lead site‑level facilities support (approximately 20‑35% of time).
• Serve as the site point of contact for all facility‑related needs, coordinating with property management, vendors, the Site Manager, and Project Manager to ensure timely resolution of issues.
• Monitor and address facility maintenance needs, coordinate repairs and projects within scope and budget, maintain accurate records and payments, and communicate updates with internal departments as needed.
• Partner with Program Supervisor – Safety and Compliance to maintain safety standards and support facility inspections, audits, and regulatory compliance.
• In the absence of management, serve as an on‑site contact for food safety, quality assurance, and occupational safety questions and emergencies; complete PIC, CPR, and first aid training.
• Create a welcoming and impactful volunteer experience through public speaking and one‑on‑one interactions; share FMSC’s mission and food impact stories, encourage future involvement and donations, promote campaigns and MarketPlace™ items, and express appreciation for each volunteer’s contribution.
• Orchestrate packing sessions: anticipate needs, think ahead, troubleshoot problems, be flexible with the unpredictability of a volunteer workforce; clean, track production, direct volunteers, palletize boxes, and move pallets using a pallet jack.
• Lead a Christian prayer over the packaged food and invite volunteers to join.
• Maintain a clean and food‑safe facility: do laundry and clean floors, dishes, and bathrooms several times per day.
• Uphold food safety, food quality, volunteer safety, and personnel safety policies and procedures; ensure compliance.
• Act as a backup forklift driver (training provided) if needed.
• Perform other duties as assigned.

Qualifications

• Commitment to support, promote, and authentically communicate FMSC’s Christian mission and goals.
• Minimum of a high school diploma or GED.
• Experience with facilities maintenance preferred.
• Demonstrated leadership experience required; able to coach and direct the work of others.
• Able to present to and engage with large groups of volunteers and supporters.
• Self‑starter able to independently make decisions, perform tasks, and solve problems in a timely manner; thrives in a team setting.
• Able to pitch in, fill gaps, remain flexible, ask for help, and share responsibilities.
• Able to exert yourself physically for a 4‑8 hour shift; able to walk and stand in intervals up to 4 hours; able to push, pull, lift 30‑50 lbs. repeatedly, bend, twist, and use hand tools such as utility knives.
• Enthusiastic, assertive, and confident when sharing information with groups and individuals.
• Focused on hospitality: recognize and meet volunteer needs; can build rapport and maintain relationships.
• Respect and value FMSC’s volunteers and supporters, varying in beliefs, backgrounds, and abilities.
• Able to