Program Supervisor 1 Veterans Permanent and Supportive Housing

About the role

Compass Housing Alliance is the housing, essential services, and emergency shelter division of Lutheran Community Services Northwest (LCSNW). In this role, you will be employed by Lutheran Community Services Northwest but work in the Compass division, supporting a 105-year legacy of housing, shelter, and caring in the Puget Sound region. The Program Supervisor provides oversight and coordinates programming for the Compass Veterans Center in Renton, a permanent supportive housing program for veteran individuals and families who have experienced homelessness and earn between zero to 60 percent of Area Median Income (AMI).

Programming directly addresses guest barriers and enables a smooth transition from homelessness into next-step housing. Time is divided between leading shift coverage, supervising direct service staff, administrative tasks, schedule management, HMIS management, and case management support.

Benefits

• 37.5-hour work week to ensure work/life balance
• Medical, dental, vision, and prescription benefits
• Employer-paid short- and long-term disability insurance
• Life insurance coverage at no cost to you
• Up to 2 weeks of vacation in your first year (based on hours worked)
• Up to 2 weeks of sick leave (based on hours worked)
• 12 paid agency-recognized holidays
• 2 floating holidays to use your way
• 403(b) retirement plan with employer matching (eligibility applies)
• Access to Employee Assistance Program (EAP) for you and your family
• Potential eligibility for Student Loan Forgiveness through our 501(c)(3) nonprofit status

Responsibilities

Program Coordination

• Coordinate daily operations of the program
• Liaise and communicate with partnered support services such as local food banks, OSL, CEA, shelter providers, and others
• Liaise with local community service providers, City staff, and King County staff and programs to facilitate participant referrals
• Prepare timely and accurate monthly, quarterly, and annual statistics as required by funders and the agency
• Know and understand contracts and ensure compliance
• Provide supportive crisis counseling and case management support to program participants as needed
• With Program Manager, assure the maintenance of all necessary logs, records, reports, and statistics
• Participate in ongoing training and program development
• Train and ensure the enforcement of program policies and agency rules
• Work in conjunction with other Compass programs to support the agency's mission

Staffing

• Hire, train, and supervise Shift Supervisors and day-shift Program Assistants, both regular and relief, to ensure effective delivery of trauma-informed services
• Develop schedule and ensure shift coverage
• Provide leadership support to all program staff
• Serve as the first point of contact for staff call-outs and no-shows, which may require finding relief coverage or covering the shift yourself
• Manage staff scheduling and ensure adequate coverage to provide service delivery

Participation in Service Delivery

• Work with Program Manager and Housing Services Directors to facilitate program improvements and developments, including staffing decisions and auxiliary services
• Build and maintain a network of community providers and services to address guest needs, serving as liaison with referring agencies
• Provide and model de-escalation and crisis intervention, developing a supportive milieu
• Function as a model for front-line staff
• Perform daily activities as needed to keep the program running smoothly

Leadership

• Recognize the value that different perspectives bring to the organization
• Maintain a favorable working relationship with all other agency employees to foster a cooperative and harmonious working climate
• Project a favorable image of the organization to promote its aims and objectives
• Perform all duties and responsibilities in a timely and effective manner in accordance with established agency policies
• Serve as a member of the management team
• Keep immediate supervisor promptly and fully informed of all problems or unusual matters of significance
• Take prompt corrective action where necessary or suggest alternative courses of action
• Build strong teams that apply their diverse skills and perspectives to achieve common goals in a mutually supportive fashion
• Handle conflict situations proactively and effectively, modeling good conflict resolution skills
• Create a climate where staff are challenged, supported, and motivated to do their best

Schedule

Monday–Friday, 9:00 AM–5:30 PM, plus evenings and weekends as needed for emergencies.

Location: Renton, WA

Requirements

• Competency in harm reduction, motivational interviewing, trauma-informed care, counseling, advocacy, and referral services
• Demonstrated ability to organize and lead teams and coordinate, supervise, and direct others
• Knowledge of services and local resources for individuals experiencing homelessness or housing insecurity
• Ability to maintain a caseload and provide case management, crisis counseling, advocacy, and referrals
• Knowledge of best practices in de-escalation, crisis intervention, and stabilization
• Ability to follow agency policies to maintain safety and security
• Ability to accurately enter data, create case notes, and generate reports
• Ability to work effectively with individuals from diverse backgrounds and circumstances
• Ability to work independently and collaboratively, exercising sound judgment
• Strong interpersonal boundaries, emotional intelligence, and conflict-management skills
• Excellent written and verbal communication skills
• Strong problem-solving, time management, and project management skills
• Ability to learn and use Microsoft products and other internet-based software
• Ability to learn new office equipment and devices
• Must be able to read, write, and understand English
• Minimum of two years’ experience in a human services setting addressing housing instability, supportive housing, mental health, substance use, employment insecurity, or domestic violence
• Minimum of one year of direct supervisory or management experience
• Minimum of two years’ experience in case management or direct service roles serving unsheltered individuals
• Experience working with vulnerable populations
• Current Washington State Food Handlers Permit (preferred; sponsorship available within one month of hire if not current)
• Valid Washington State driver’s license, proof of insurance, and acceptable driving record (required)

A degree in a related field is a complement to required experience but not required.