Housing Program Supervisor

Responsibilities

• Provide supervision of case managers and monitor progress toward meeting program scopes/objectives.
• Conduct interviews and performance evaluations, recommends hires and disciplinary action.
• Conduct quality assurance activities including chart review and satisfaction surveys, to ensure 100% compliance with program scopes and eligibility.
• Conduct written monthly case management supervision, including the review of required case management documentation as outlined in the program procedures.
• Provide day to day supervision and oversight of direct reports.
• Oversee the process for timely, clean, and thorough data entry into HMIS and Client Track.
• Ensure the maintenance and organization of case management records/files.
• Maintains schedules/itineraries for all team members home visits and reconciles mileage reimbursement requests with case notes and home visit itineraries.
• Responsible for the orientation and onboarding of new case managers.
• Reviews individual service plans and assess client progress notes completed by case managers.
• Routinely assesses strengths and barriers to increasing income, housing stability, employment, and increasing self-sufficiency (including health, substance use and mental health issues), and share resource referrals with team.
• Provides advocacy, support, and linkages/referrals to community resources.
• Maintains relationships with community agencies and landlords.
• Attends professional workshops and seminars to enhance skills and to maintain knowledge of policy changes.
• Coordinates continuous case management trainings.
• Research, design, and implement program enhancements.
• Participates in quality initiatives of the organization and on external policy and quality committees at the COC or related level.

Qualifications

• Bachelor’s degree required.
• A minimum of three years’ experience in management or social service coordination preferred.
• Experience serving special populations including but not limited to chronically homeless, individuals with mental illness, ex-offenders, individuals living with HIV/AIDS and/or substance abuse population is preferred.
• An automobile, valid Driver’s License and vehicle insurance coverage is required.
• Occasional late or weekend hours may be required.