Program Specialist - 5007

Essential Duties And Responsibilities

• Develop and implement a diverse calendar of programs including educational workshops, fitness classes, arts and crafts, cultural events, and social activities.
• Cook off day operations, logistics (e.g., workshops, activities, outreach).
• Onboard new participants, ensure eligibility documentation is complete, and provide ongoing assistance.
• Provide Case Assistance and Information and Referral Services to Older Adults.
• Aid with participant’s registration and annual update of member files.
• Track and report data on program participation, client outcomes, and service delivery.
• Collaborate with staff, volunteers, and community partners to enhance program offerings.
• Facilitate daily activities and provide hands-on support during events.
• Maintain accurate records of attendance, program evaluations, and supply inventories.
• Support the center’s mission and contribute to a positive, team-oriented work environment.
• Serve as a liaison between the program and other internal departments or external agencies.
• Prepare bulletin boards to reflect the monthly calendar of activities, and current holidays and activities.
• Maintain accurate activity and service unit logs.
• Conduct Customer Satisfaction Surveys and use feedback for program improvements.

Program Specific Responsibilities

• Plan and lead group activities.
• Aid in seeking out community organizations and resources to provide partnerships, presentations, and information relevant to Older Adults.
• Decorate the center appropriate to upcoming seasons and celebrations.
• Assist with entering data into an agency and funder database (e.g. Vivé, Salesforce).
• Maintain accurate records.
• Support wellness, nutrition, and social activites.
• Track participation and prepare program materials.
• Cook off day events, workshops, or group activities.
• Support staff at other OAC sites, including working at the site.
• Provide Cooling Center and Warming Center Coverage (may include evenings and weekends).

Qualifications

• High School Diploma / GED
• PREFERRED: Experience working with older adults in a community- or recreational setting.
• Strong organizational, interpersonal, and written/verbal communication skills.
• CPR/First Aid certification (or willingness to obtain).
• Knowledge of older adult issues, elder rights, entitlement program, and local community resources.
• Proficiency in English required; proficiency in a second language preferred.

Skills/Abilities

• Excellent communication, writing and interpersonal skills.
• Ability to use a computer for prolonged periods.
• Ability to occasionally lift and/or move up to 10 pounds.
• Ability to stand, walk, or sit for long periods of time.
• Ability to climb five flights of stairs.
• Ability to bend and retrieve objects and/or documents.
• Ability to travel in the five boroughs of New York City via public transportation.
• Ability to travel for a minimum of 1 mile within a reasonable amount of time and in all types of weather, including inclement weather, if required to conduct field work.