Program Specialist -

Responsibilities

• Attends home visits, with the case planner and independently, throughout the life of the case.
• Reports any concerns about child safety and wellbeing.
• Accompanies parents to service appointments and to programs.
• Supports service plans in the areas of effective parenting practices and concrete services such as benefits and entitlements.
• Acquires school and medical records in support of service plans.
• Follows up and reports on service plan tasks and activities by clients.
• Documents all work provided on program forms, in PROMIS and CNNX databases.
• Attends weekly supervision, staff meetings and case conferences.
• Provides direct services to clients, including intake, engagement, assessment, referral, service plan development, advocacy, counseling, exit summaries and follow-up.
• Makes sure client progress is documented toward service plan goals.
• Conducts home visits and field work, as required.
• Documents all interactions with, or on behalf of, clients.
• Provides general clerical support, including filing, faxing, word processing, typing, photocopying and sorting mail.
• Answers telephones, takes messages and directs calls to the appropriate parties.
• Reports to, and meets with, supervisor monthly.
• Completes program reports monthly or more frequently as required.
• Affords assistance with special projects as required.

Qualifications

• Associate’s degree in a related field of study or some college course work completed.
• A minimum of two years of relevant work experience.
• Proficiency in English required; proficiency in a second language preferred.
• Strong oral and written communication, time management and organizational skills are necessary.
• Proficiency in Microsoft Office suite and other standard business technology is required.