Program Specialist

Position Summary

The Program Specialist is responsible for leading and executing Walmart GM and Fashion program activities across the AME region while serving as a key liaison between Walmart, suppliers, and internal Bureau Veritas teams.

Responsibilities

• Assist with program management and drive program changes while maintaining a strong understanding of Walmart program requirements and priorities.
• Clearly understand account priorities and initiatives, using structured project planning to ensure successful execution and alignment with Walmart objectives, including expanded departmental and lab approvals.
• Serve as the primary point of contact (POC) for Walmart US GM and Fashion, providing day-to-day support, issue resolution, and communication, while also acting as the global account POC for WMCA to ensure cross-regional alignment.
• Maintain a strong understanding of Walmart program requirements and priorities, using structured project planning to ensure successful execution and alignment with Walmart objectives, including expanded departmental and lab approvals.
• Monitor program performance across the AME region by monitoring KPIs, driving continuous improvement, and ensuring consistent delivery across internal teams and laboratories in partnership with Asia PSD.
• Provide regular internal and client-facing updates, including progress reviews, presentations, and key messaging to maintain transparency and alignment.
• Oversee critical operational processes including:
• Walmart Testing Mailbox management – ensuring timely triage, response, and coordination of supplier and client inquiries.
• Retail Link Administration – managing user access, account setup, and compliance with Walmart platform requirements.
• Mill ID Assignment – coordinating supplier onboarding, validating documentation, and ensuring timely processing of Mill ID applications.
• Walmart OSC Account Management for new user approval.
• Walmart Bulletin Distribution.
• Weekly OSC API Upload Audit process.
• Failure disposition escalation process.
• Monitor testing and quality activities by working with labs, suppliers, and retail stakeholders to track product testing, review reports, and manage deviations or failures through root cause analysis and resolution.
• Continuously simplify and improve processes, tools, and documentation to enhance efficiency and program effectiveness.

Requirements

• Regular presence at the Walmart Home Office Regional Location.
• A high level of professionalism, discretion, and situational awareness.
• Observation and respect while operating within Walmart’s corporate environment.
• Review laboratory test reports and articulate findings with respective Walmart Stakeholders.
• Track and resolve customer complaints and testing deviations.
• Investigate deviations to determine root cause and communicate with product vendors, manufacturers, brokers, testing labs, and retail client QA/Merchandising/warehouse stakeholders.

Skills & Proficiencies

• Regular presence at the Walmart Home Office Regional Location.
• A high level of professionalism, discretion, and situational awareness.
• Observation and respect while operating within Walmart’s corporate environment.
• Review laboratory test reports and articulate findings with respective Walmart Stakeholders.
• Track and resolve customer complaints and testing deviations.
• Investigate deviations to determine root cause and communicate with product vendors, manufacturers, brokers, testing labs, and retail client QA/Merchandising/warehouse stakeholders.

Qualifications

• Bachelor's degree required.
• Minimum of four years working experience in total – with experience in program management in consumer product testing, quality assurance, process/quality engineering or design for manufacturability.