Program Specialist

About the role

Ensure that Corning Optical Communications delivers on promises to key Hyperscale Datacenter Strategic and Global Data Center Account customers, fulfills all customer expectations and achieves deep and ongoing customer access. Collaborate with assigned accounts to meet project delivery schedules by coordinating with Customer Operations, PLM, Supply Chain and Manufacturing on large projects. Provide detailed documentation of projects to internal and external customers. Manage projects closely so that customers experience the highest level of support by ensuring project timelines are met and details are communicated properly to all involved internal and external parties. Provide tactical account management support to ensure the strategy established by the GAM/NBD/Hyperscale/Sales Engineer is executed allowing GAMs to focus on account growth. Become trusted advisors to Data Center customers, enabling Corning Optical Communications to further nurture and keep named Datacenter Global and Strategic accounts. Actively work to uncover new opportunities and assist in closing high profile project business for Corning Optical Communications' Global and Strategic Data Center market.

Key Responsibilities

• Collaborate with assigned accounts to meet project delivery schedules by coordinating with Customer Operations, PLM, Supply Chain and Manufacturing on large projects
• Provide detailed documentation of projects to internal and external customers
• Maximize the sales of Corning Optical Communications (COC) products
• Provide support to the Global Account Managers (GAM) and regional Sales Engineers by uncovering key decision makers and influencers who have key roles within the project sales cycle. This includes active management of the contacts to ensure close of the sale
• Engage and coordinate the services of PLM, Customer Operations, Supply Chain, Deal Desk, Marketing and the GAM/Sales Engineer as appropriate
• Attend and coordinate customer meetings to review project metrics
• Forecast major projects for PLM and Supply Chain through internal tools or weekly meetings by maintaining current project information and onsite dates
• Maintain positive customer relationships with all internal and external customers
• Maintain proficiency in the use of the personal computer with special emphasis on Salesforce.com, MS Office Suite of products (Excel, PowerPoint, OneNote, Teams, SharePoint)
• Maintain a comprehensive understanding of Corning Optical Communications' products and their applications, specifically data center products
• Participate in travel to assigned accounts/projects as required

Required Skills

• Knowledge of Corning products and markets
• Internally motivated and results oriented with a bias toward action
• Outstanding people skills
• Excellent communication skills (written and oral)
• Ability to target, coordinate and prioritize key customers, projects and tasks
• Self-disciplined with meticulous, organized time and account management skills
• Consultative communication, probes for information and shapes customer discussion
• Proficiency with SAP and MS Office Suite

Qualifications

• Bachelor's Degree preferred
• Customer Care/Operations, Marketing, PLM or Sales experience preferred
• Highly motivated to support and drive sales within a team environment
• Exceptional teaching, training, and motivational skills
• Excellent organizational skills with proven track record
• Self-starter
• Willingness and ability to work outside normal working hours when required
• This position does not support immigration sponsorship

Pay

The range for this position is $63,000.00 - $86,625.00 assuming full time status. Starting pay for the successful applicant is dependent on a variety of job-related factors, including but not limited to geographic location, market demands, experience, training, and education.

Benefits

• Company-wide bonuses and long-term incentives aligned with key business results
• 100% company-paid pension benefit with fixed contributions that grow throughout your career
• Matching contributions to 401(k) savings plan with total contributions reaching between 7% and 12% of your pay, depending on age and years of service
• Medical, dental, and vision insurance
• Paid parental leave and family building support
• Fitness benefits
• Company-paid life insurance and disability coverage
• Disease management programs
• Paid time off
• Employee Assistance Program (EAP)
• Recognition program to celebrate successes and reward colleagues who make exceptional contributions