Program Specialist - 5017

BronxWorks helps individuals and families improve their economic and social well-being. From toddlers to seniors, we feed, shelter, teach, and support our neighbors to build a stronger community. In all aspects of our work, we strive for the highest ethical and performance standards and are guided by the belief that people are to be treated with dignity and respect regardless of their present situation or past experiences. Across our 60+ locations, we provide programs in a variety of service areas, including workforce development, children, youth, families, seniors and homeless prevention.

About the Role

The Older Adult Center at BronxWorks is seeking a dynamic and compassionate individual to join our team. The ideal candidate will have a high school diploma or GED, with preferred experience working with older adults in a community or recreational setting. Strong organizational, interpersonal, and written/verbal communication skills are essential, along with CPR/First Aid certification and knowledge of older adult issues, elder rights, entitlement programs, and local community resources. Proficiency in English is required, with proficiency in a second language being preferred.

Qualifications

• High School Diploma / GED
• PREFERRED: Experience working with older adults in a community or recreational setting
• Strong organizational, interpersonal, and written/verbal communication skills
• CPR/First Aid certification (or willingness to obtain)
• Knowledge of older adult issues, elder rights, entitlement programs, and local community resources
• Proficiency in English required; proficiency in a second language preferred

Essential Duties And Responsibilities

• Develop and implement a diverse calendar of programs including educational workshops, fitness classes, arts and crafts, cultural events, and social activities.
• Cooking and serving meals to residents.
• Cooking and serving meals to residents.
• Cooking and serving meals to residents.
• Coordinate day-to-day program operations and logistics (e.g., workshops, activities, outreach).
• Onboard new participants, ensure eligibility documentation is complete, and provide ongoing assistance.
• Provide Case Assistance and Information and Referral Services to Older Adults
• Aid with participants’ registration and annual update of member files.
• Track and report data on program participation, client outcomes, and service delivery.
• Collaborate with staff, volunteers, and community partners to enhance program offerings.
• Facilitate daily activities and provide hands-on support during events.
• Maintain accurate records of attendance, program evaluations, and supply inventories.
• Aid with outreach efforts to increase participation and community awareness.
• Serve as a liaison between the program and other internal departments or external agencies.
• Prepare bulletin boards to reflect the monthly calendar of activities, and current holidays and activities.
• Maintain accurate activity and service unit logs.
• Conduct Customer Satisfaction Surveys and use feedback for program improvements.

Program Specific Responsibilities

• Plan and lead group activities.
• Aid in seeking out community organizations and resources to provide partnerships, presentations, and information relevant to Older Adults.
• Decorate the center appropriate to upcoming seasons and celebrations.
• Aid in entering data into an agency and funder database (e.g. Vivé, Salesforce).
• Aid in maintaining accurate records.
• Aid in supporting wellness, nutrition, and social activities.
• Aid in tracking participation and preparing program materials.
• Aid in coordinating events, workshops, or group activities.
• As needed, support staff at other OAC sites, including working at the site.
• Aid in providing Cooling Center and Warming Center Coverage (may include evenings and weekends).

Skills/Abilities

• Excellent communication, writing and interpersonal skills.
• Ability to use a computer for prolonged periods.
• Ability to occasionally lift and/or move up to 10 pounds.
• Ability to stand, walk, or sit for long periods of time.
• Ability to climb five flights of stairs.
• Ability to bend and retrieve objects and/or documents.
• Ability to travel in the five boroughs of New York City via public transportation.
• Ability to travel for a minimum of 1 mile within a reasonable amount of time and in all types of weather, including inclement weather, if required to conduct home visits and/or field work.