Program Manager - Oklahoma/Kansas/Louisiana

Responsibilities

• Develop and monitor key performance metrics to measure staff performance and operations functions
• Regularly evaluates business processes, procedures, and systems and makes recommendations for improvement
• Participates in business development for recently acquired contracts
• Participates in quality improvement projects and leads efforts in continuous improvement
• Makes sure workloads are managed appropriately and tasks are reassigned as needed
• Ensures payroll schedule requirements are met to distribute payroll on time
• Prepares reports and monitors compliance standards
• Collaborates with other managers and departments to develop, maintain, and update policies, procedures, and training materials
• Builds and maintains relationships with states and agencies as the primary point of contact
• Solves escalated customer complaints
• Trains and develops staff to align with company vision and values
• Communicates internally and externally within the unit and with stakeholders
• Applies GT Independence values to the operational group

Qualifications

• Bachelor’s Degree required, preferably in business management or business administration
• At least two years of Operations experience
• Excellent written and oral communication skills
• Experience in supervision and leadership
• Extensive experience in working on complex projects with critical thinking and problem-solving skills
• Demonstrated ability to organize and manage tasks effectively, including meeting deadlines
• Strong interpersonal and communication skills, able to build positive relationships with diverse groups
• Experience building and leading high-performing teams
• Competence in Microsoft Office Suite and multiple software applications