Program Manager, Enablement, Whole Food Market (WFM) E-Commerce Innovation

Key job responsibilities

• Launch Playbook Development: Build and maintain comprehensive launch playbooks that serve as the operating guide for every new e-commerce program. Ensure playbooks are actionable, adaptable, and adopted across functions.
• Flexible Framework Design: Design and iterate on enablement frameworks that support various programs with very different goals, success criteria, and stakeholder maps. Build for flexibility without sacrificing rigor.
• Launch Error Reduction: Proactively identify and eliminate sources of rework, missed steps, and recurring errors in the launch process. Develop mechanisms that catch issues before they impact timelines or program quality.
• Cross-Functional Launch Readiness: Coordinate readiness across functions—product, tech, operations, merchandising, legal, and more—to ensure every team is aligned and ready to execute before launch.
• Cross-Program Requirements Synthesis: Work with individual program owners to understand the unique goals of each initiative and synthesize shared or conflicting requirements into a clear, unified enablement plan.
• Stakeholder Management: Partner with and influence stakeholders across levels and functions. Navigate complexity, build trust, and drive alignment without direct authority.
• KPI Ownership & Performance Management: Track and report on launch performance metrics including time-to-launch, reduction in rework and defects, playbook adoption rate, stakeholder satisfaction, and number of programs successfully launched.
• Data Analysis & Insights: Leverage SQL and Excel to analyze launch data, identify patterns, and surface insights that drive continuous improvement in enablement processes.
• Process Optimization: Continuously evaluate and improve the enablement workflow. Implement scalable solutions that increase launch speed, reduce friction, and improve quality across the program portfolio.
• Communication & Reporting: Communicate clearly and effectively both verbally and in writing. Provide regular performance updates to leadership on launch readiness, risks, and improvement opportunities.

About the team

The E-Commerce Innovation team at Whole Foods Market is at the forefront of transforming how customers experience grocery shopping online. We're building the future of grocery e-commerce through initiatives spanning Grocery on Amazon Core, Grocery Pickup, automation, assortment selection, site merchandising, pricing and promotions, under the roof programs, and inbound supply chain optimization. Our team acts as the critical enablement layer for large-scale initiatives across the organization, ensuring seamless operationalization and cross-program support.

Basic Qualifications

• 3+ years of program or project management experience
• 3+ years of defining and implementing process improvement initiatives using data and metrics experience
• Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
• Experience using data and metrics to determine and drive improvements
• Experience working cross functionally with tech and non-tech teams

Preferred Qualifications

• Experience building processes, project management, and schedules
• Experience of Six Sigma/ Lean analytical techniques
• Experience defining program requirements and using data and metrics to determine improvements
• Experience in leading large, cross functional projects