Program Manager, Insights & Performance, Whole Food Market, E-Commerce Innovation
About the team
The E-Commerce Innovation team at Whole Foods Market is at the forefront of transforming how customers experience grocery shopping online. We're building the future of grocery e-commerce through initiatives spanning Grocery on Amazon Core, Grocery Pickup, automation, assortment selection, site merchandising, pricing and promotions, under the roof programs, and inbound supply chain optimization. Our team acts as the critical enablement layer for large-scale initiatives across the organization, ensuring seamless operationalization and cross-program support.
Key job responsibilities
- Deep-Dive Analysis: Conduct hands-on analyses to answer critical business questions and surface insights that drive program decisions. Go beyond surface-level metrics to understand what's actually happening across the portfolio.
- Analytics Partnership: Build and maintain deep working relationships with the E-Comm Analytics and WWGS Insights organizations. Align on priorities, secure stronger analytical support, and serve as the team's primary liaison to both organizations.
- Independent Analysis Production: Produce analyses independently to support the work of partner analytics teams and provide bandwidth relief. Own specific analytical workstreams end to end.
- Performance Narrative Ownership: Own program-level performance narratives including WBR inputs, business reviews, and leadership updates. Translate data into clear, compelling stories that drive action.
- Stakeholder Insights Delivery: Translate complex data and analytical findings into actionable recommendations for senior stakeholders. Make data accessible and decision-ready for leaders who need to act quickly.
- Trend & Risk Identification: Identify trends, risks, and emerging opportunities across the program portfolio before they become issues. Surface findings proactively with clear supporting data.
- Reporting Cadence: Build and maintain a repeatable reporting cadence that stakeholders rely on. Ensure data is accurate, timely, and consistently presented in a format that drives decisions.
- Process Optimization: Identify opportunities to improve analytical workflows and reporting processes. Implement scalable solutions that reduce manual effort and increase data quality and accessibility.
- Communication & Reporting: Communicate clearly and effectively both verbally and in writing. Provide regular updates to leadership on program performance, data quality, and analytical priorities.
About the team
The E-Commerce Innovation team at Whole Foods Market is at the forefront of transforming how customers experience grocery shopping online. We're building the future of grocery e-commerce through initiatives spanning Grocery on Amazon Core, Grocery Pickup, automation, assortment selection, site merchandising, pricing and promotions, under the roof programs, and inbound supply chain optimization. Our team acts as the critical enablement layer for large-scale initiatives across the organization, ensuring seamless operationalization and cross-program support.