Senior Program Manager, Whole Foods Market Promotions Analytics

Key job responsibilities

• Program Management: Manage priorities and project deliverable timelines for the Promotions Analytics team. Identify opportunities for the team to pursue supporting organizational goals. Own end-to-end delivery of promotional analytics initiatives from strategy through execution.
• Collaboration & Relationships: Maintain close working relationships with Merchandising, Marketing, and cross-functional stakeholder leaders to collaborate on the development of promotional strategy and reporting needs. Work cross-functionally with product teams to design reporting capabilities using in-house tools. Partner with data engineering and business intelligence teams to ensure data quality and accessibility.
• Communication: Speak, present, and train team members on promotional strategy, campaign optimization, and customer engagement insights. Manage regular updates to leadership on projects related to promotional performance and strategies. Present findings effectively to senior leadership and cross-functional stakeholders.
• Analytics and Reporting: Gather and analyze promotional campaign data, customer behavioral data, and transactional data to provide strategic insights. Utilize analytical methods to identify patterns and trends across data sources. Ability to self-serve data with programming skills (SQL, R, Python). Experience in a highly scalable, distributed environment preferred. Analyze data to provide promotional strategy recommendations, highlight opportunities, and inform adjustments to merchandising initiatives. Provide coaching and development to team members on analytical approaches, stakeholder management, and business acumen.
• Strategic Leadership: Serve as a go-to resource for Merchandising and Marketing teams on promotional performance questions. Contribute to quarterly program reviews to inform planning and optimization efforts. Drive process improvements and build scalable frameworks for promotional analytics. Provide guidance on work prioritization and analytical quality standards for the Promotions Analytics team.
• Stay current with food, retail, market news, and natural products trends. Read popular and trade press widely.

A day in the life

• You start your day reviewing promotional campaign performance data in SQL, identifying trends in customer engagement and product performance across multiple campaigns. You build strategic frameworks to evaluate promotional effectiveness and meet with Merchandising leaders to discuss insights for upcoming seasonal promotions. You lead a cross-functional meeting to present quarterly promotional performance results, guiding the team through customer segment analysis and ROI calculations. After managing priorities for your analytics team and addressing an ad-hoc request from Marketing leadership investigating regional promotional performance differences, you prepare a presentation for senior leadership on promotional strategy recommendations. You close the day by facilitating a team retrospective on the quarterly review process, coaching a team member on their stakeholder presentation approach, and documenting follow-up requests.

Basic Qualifications

• 2+ years of program or project management experience
• Experience using data and metrics to determine and drive improvements
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership
• 5+ years of business intelligence and analytics experience
• Experience with data scripting languages (e.g. SQL, Python, R etc.) or statistical/mathematical software (e.g. R, SAS, or Matlab)
• Experience in written and verbal communication with the ability to present complex technical information in a clear and concise manner to executives and non-technical leaders
• Bachelor's degree in Statistics, Mathematics, Economics, Computer Science, Engineering, analytical business specialty or commensurate retail experience

Preferred Qualifications

• 2+ years of driving process improvements experience
• Master's degree, or MBA in management, business administration, economics, engineering, marketing