Manager of E-Commerce

Responsibilities

• Serve as the primary point of contact for iPROMOTEu Affiliates regarding ecommerce and company store solutions.
• Lead the planning, coordination, and execution of ecommerce projects, including new company stores, distributor websites, site maintenance, enhancements, and platform initiatives.
• Evaluate business and technical requirements, consult with Affiliates on business objectives, and collaborate with cross-functional teams to recommend and implement appropriate ecommerce solutions.
• Create and maintain project plans, communicate timelines and milestones, proactively manage risks, and provide regular status updates to stakeholders.
• Schedule and facilitate discovery, planning, review, and follow-up meetings with Affiliates and internal stakeholders to ensure successful project outcomes.
• Monitor ecommerce support activities and coordinate the resolution of customer questions, operational issues, and platform-related concerns by partnering with technical, financial, and business teams.
• Lead presentations, demonstrations, training sessions, and communication efforts to educate Affiliates on ecommerce solutions, platform capabilities, best practices, and new features.
• Provide guidance, coaching, and subject matter expertise to team members while promoting consistent processes and ecommerce best practices.
• Identify opportunities to improve ecommerce processes, customer experience, operational efficiency, and platform capabilities, and recommend enhancements to leadership.
• Oversee the setup, launch, maintenance, and day-to-day administration of company stores and ecommerce sites.
• Support site management activities, including store design updates, product setup, content maintenance, and merchandising initiatives.
• Manage catalog organization, product data, pricing, and store configurations to ensure an optimal customer experience.
• Perform quality assurance reviews to ensure store content, functionality, and configurations are accurate and complete.
• Cookordination and support testing of site updates, integrations, and new features prior to production release.
• Generate and analyze reports for internal teams, Affiliates, and customers as requested.
• Track ecommerce-related fees and ensure proper allocation and reporting.
• Aid in resource planning, project tracking, workload management, and operational forecasting.
• Maintain project documentation, process documentation, training materials, and operational records.
• Support product, platform, and site research to assist with strategic planning and continuous improvement initiatives.

Qualifications

• Associate degree or 2-5 years experience in a related field
• Strong knowledge of website design and tools, graphics design, user experience, and other eCommerce-related technologies
• Familiarity with ecommerce integrations, including payment processing, order management, inventory management, and fulfillment workflows and best practices
• Understanding of web technologies, including basic HTML, CSS, and website content management systems, is a plus
• Excellent verbal, written, and presentation communication skills
• Strong customer service and relationship management skills
• Ability to collaborate effectively with cross-functional teams, including technology, operations, sales, and customer support