Manager of E-commerce

Additional Considerations (if Any)

At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.

About the role

The Manager of supports the Store Director in overseeing daily operations, ensuring excellent customer service, efficient workflows, and the achievement of sales and operational goals. This role involves leading and developing employees, maintaining high standards of performance, and stepping in for the Store Director when necessary.

This role involves perpetuating the fundamental values of the Hy-Vee culture. This includes honesty, integrity, friendliness, caring for customers and employees, demonstrating sincerity, respect, and high levels of ethics and morals.

Responsibilities

• Aid the District Store Director, Store Director, and Assistant Store Director or Store Manager in supervising and directing all store employees, ensuring alignment with company goals and standards.
• Provide coaching, training, and development opportunities for employees to build a strong, high-performing team.
• Handle employee relations issues, including conflict resolution, with support from the Store Director and HR as needed.
• Act as a role model for excellent customer service and teamwork.
• Maintain a positive attitude and create an environment that nurtures positive employee morale, friendliness, and fun.
• Assist in managing store operations, including opening and closing procedures, scheduling, inventory control, and ensuring a clean, organized, and safe store environment.
• Collaborate with the Store Director to develop and implement strategies for growth and efficiency.
• Collaborates and participates in the recruiting, hiring, orientation, and training of store employees and is responsible to reflect the diversity of the communities in which they serve.
• Smiles and greets customers in a friendly manner. Makes an effort to learn customers' names and to address them by name whenever possible.
• Aids customers by escorting them to the products they're looking for, securing products that are out of reach, loading or unloading heavy items, making note of and passing along customer suggestions or requests, performing other tasks in every way possible to enhance the shopping experience.
• Aids in determining the appropriate balance between customer service and cost of labor for their market.
• Fosters a positive, inclusive, and results-driven work environment.
• Helps develop pricing structure and merchandising to plan and meet established goals.
• Aids department heads to develop appropriate criteria to meet their individual department goals.
• Assists in overseeing merchandising efforts, ensuring shelves are stocked, displays are appealing, and pricing is accurate.
• Manages inventory levels, including ordering and restocking, to minimize waste and prevent out-of-stocks.
• Supports the execution of promotional strategies and seasonal displays.
• Represents the company in a positive manner and participates in local and company-wide community activities.
• Encourages employee involvement in company-wide activities as well as local and company-wide community activities.
• Helps to ensure the store's procedures are in place regarding safeguarding of financial assets.
• Reviews competitors' pricing and stays abreast of new items on a regular basis.
• Maintains store operations in accordance with Hy-Vee's policies, individual store guidelines, and procedure manual, Code of Ethics, and any applicable local, state and federal laws.
• Adheres to company policies and individual store guidelines.
• Maintains compliance with company policies, procedures, and applicable regulations.
• Reports to work when scheduled and works expected number of hours.

Qualifications

• High School or equivalent experience, plus Dale Carnegie and perimeter department training.
• Over five years of similar or related managerial experience.
• Selects new employees and acts on employee problems.
• Has the authority to recommend and approve employee transfers, promotions, discipline, discharge, and salary adjustments.

Skills

• Ability to use logical or scientific thinking to solve problems and with several abstract and concrete variables.
• Ability to do arithmetic, algebraic and geometric calculations.
• Ability to report, write, or edit articles for publication; prepare and deliver presentations; interview, counsel or advise people; evaluate technical data.

Benefits

For information on company benefits visit Benefits | Hy-Vee.

Pay

The anticipated annual starting wage for this position is $41,600.00 to $71,500.00 depending on experience.

Schedule

This is a fast-paced work environment.