Program Director III – Arlington Drive (Tacoma, WA)

About the role

The Program Director III, Arlington Drive reports directly to the Y Social Impact Center’s Housing and Homeless Services Executive Director and will direct and oversee service delivery, building oversight, and community programming at Arlington Drive Apartments located in Tacoma, WA.

Arlington Drive Apartments is a 58-unit housing facility serving young adult individuals and families experiencing or at risk of homelessness. This one-of-a-kind housing facility specifically designed to house unhoused young adults in Pierce County is owned and managed by the Tacoma Housing Authority (THA).

THA provides building maintenance and tenant management in partnership with the Y, who provides case management, life skill development, rental assistance, and independent living planning for Arlington residents. The position also oversees several additional community-based contracts and other funding streams that support Arlington Drive and the broader Pierce County Community.

Responsibilities

• Provide leadership to existing programs, establish new program activities and expand programs within the community in accordance with the Association and Branch strategic plans related to area of focus.
• Recruit, hire, train, evaluate, and supervise assigned staff and volunteers in assigned areas. Provide development and leadership.
• Oversee and supervise on site admin with the interests list, waitlist and selection of new Arlington residents.
• Participate in the on-call rotation and provide leadership and support to assigned programs and teams, including on-call support to staff around de-escalation and crisis.
• Collaborates with other Housing and Homeless Services division Program Directors on developing programs, supporting staffing needs, and providing cross-program leadership to support teams.
• Work closely with leaders and staff across other YSIC divisions, particularly Behavioral Health and Foster Care, whose staff are based at Arlington Drive, to support coordinated services and site operations.
• Represent the Y and Y Social Impact Center (YSIC) at relevant committees, meetings, and events in Pierce County.
• Advise the YSIC Executives on key decisions related to Pierce County housing and homeless services programs that align with the strategic plan, agency vision, mission, and values.
• Secure and locate other funding streams including private and government.
• Provide opportunities for program participants to voice their opinions and provide feedback on services provided at Arlington Drive Apartments.
• Provide leadership and support for branch management team with project management and additional support.
• Develop and maintain collaborative relationships with community organizations, schools and agencies related to programs.
• Develop, produce and distribute program information necessary to promote programs, following branch marketing and THA plans.
• Compile program statistics and provide data and reports as required.
• Monitor and evaluate the effectiveness of and participation in program(s).
• Develop and maintain Standard Operating Procedures (SOPs) for Arlington Drive and ensure all staff are trained and follow SOPs, including safety procedures and mandatory YMCA training requirements.
• Ensure that safety procedures are followed and that all programs are in compliance with YMCA, contract, accreditation, and all relevant regulations and other applicable standards.
• Lead a full-day Homelessness Prevention Diversion Fund (HPDF) training annually for YSIC staff and community partners, including preparing training materials and facilitating the sessions.
• Ensure high quality programs through innovative program development evaluations and ongoing training of staff.
• Other duties as assigned.

Qualifications

• 21 years of age or older
• Bachelor’s degree (or equivalent experience) in psychology, social services, or related field.
• Other applicable education, training, and experience, which provide the knowledge, abilities, and skills necessary to perform effectively in the position will be considered.
• 6+ years of professional or volunteer experience working with high risk, system involved (homeless, justice, behavioral health, foster care) youth and/or young adults or equivalent community-based or informal service to this youth/young adult population
• 3+ years leadership and supervisory experience of teams and staff, including program development, leadership development, contract management, and financial management.
• Experience with and knowledge of youth behavior management and child abuse prevention.
• Intermediate computer skills and experience with Microsoft Office suite.
• Ability to visit sites and community organizations.

Preferred Education And Experience

• Master’s degree in social work, social services, or a closely related field.
• Prefer knowledge of and previous experience with, diverse populations (language, culture, race, physical ability, sexual orientation, etc.).
• Life experience with poverty, child welfare, homelessness, behavioral health, or youth violence and a desire to use that experience to improve the lives of others.
• Fluent in any language in addition to English.