Program Assistant / IMF Program Assistant - 190646

Job Responsibilities

Uses DMV Phoenix system to process IMF payment and Out of Trust Dealer transactions.
Reviews, reconciles, interprets, and reports IMF and Out of Trust data, recommending appropriate action for violation fee payments.
Performs refund research working closely with Branch Offices, Dealers and Accounting to have records updated in the database.
Serves as a support function for DMV Branch Offices, DMV Business Units and Dealers to assist, and guide with questions about IMF and Out of trust.
Performs quality assurance audits on IMF and Out of Trust processing.

Requirements

A high school diploma and relevant program experience.
A bachelor's degree may be substituted for the required program experience.
An equivalent combination of education and relevant experience may be accepted with prior approval.
Must complete a nationwide criminal background check to include finger printing.
Knowledge of agency policies, procedures, rules, regulations, and program services related to Vehicle Titles and Registration, Infrastructure Maintenance Fee (IMF) program, and Out of Trust Dealer processing.
Knowledge of modern office practices, procedures and equipment.
Knowledge of Phoenix system.
Ability to use Microsoft Office programs including Word, Excel, Outlook and Access.
Ability to deal effectively with internal/external customers both orally and in writing.
Works under general supervision; however, has discretion to use good judgement in accordance with Best Practices and Procedures.

Qualifications

Minimum requirements include a high school diploma and relevant program experience.
Preferred qualifications include a high school diploma and (4) or more years of experience with relevant program experience.
An equivalent education and relevant experience may be accepted with prior approval.

Benefits

Health, dental, vision, long term disability, and life insurance for employees, spouse and children (also available for temporary employees working over 30 hours per week)
15 days annual (vacation) leave per year
15 days sick leave per year
13 paid holidays
State Retirement Plan and Deferred Compensation Programs (optional for Temporary Employees)
An exceptional Employee Assistance Program (EAP) at no cost to the employee or members of their household

Pay

The pay range for this position is TBD based on experience and qualifications.

Schedule

The schedule for this position is Monday-Friday, 8:30 am to 5:00 pm.