Program Assistant - 4987

Responsibilities

• Aid clients with practical needs such as hygiene products, linens, MetroCards, laundry detergent, dorm access, etc.
• Oversee weekly under-bed cleanouts and linen exchanges.
• Manage bed pack-ups, including inventory completion.
• Operate bed bug oven and monitor client laundry room as needed.
• Manage client property storage and disposal according to policy.
• Ensure supplies are adequately stocked in designated areas.
• Conduct new client intakes, including immediate needs assessments, form reviews, and database entry.
• Pick up and deliver packages, perform other errands as directed.
• Escort clients to appointments or other locations using agency vehicle or public transportation.
• Provide general clerical support, including filing, faxing, typing, photocopying, sorting mail, and data entry.
• Prepare mailings and answer telephones, relay messages, and greet clients and visitors.
• Perform additional duties as assigned.

Qualifications

• High school diploma or equivalent.
• One to two years relevant experience preferred.
• Proficiency in modern business communications, including personal computers, electronic mail, voicemail, facsimile, and copier equipment.
• Basic filing principles proficiency.
• Preferred but not required: Driver’s License from the state of residence for 8 am – 4 pm shift.

Physical Requirements

• Use a computer for prolonged periods.
• Occasional lifting and moving up to 10 pounds.
• Stand, walk, or sit for long periods.
• Climb five flights of stairs (if required for home visits).
• Bend and retrieve objects or documents.
• Travel within the boroughs of New York City and its adjacent counties via public transportation.
• Travel for a minimum of 1 mile within a reasonable amount of time and in all types of weather, including inclement weather (if required for home visits).