Program Assistant

Key Responsibilities

• Responsible for mailing out monthly recertification packets to program participants.
• Organize recertification paperwork for Program Representatives.
• Review submitted documentation and follow up with program participants as required to ensure compliance for move and re-certifications.
• Aid team with obtaining verification of participants income, assets, and other necessary documentation.
• Aid with calculation of participants continued participation in the rental assistance programs.
• Create six-tab files and maintain as proscribed by funding source and program managers.
• Maintain constant communication with program representatives regarding documentation and audit requirements and support, as needed.
• Support Quality Assurance Specialist for special projects as required.
• Scan documents in the required software systems in accordance with funding source and RCAP's policies and procedures.
• Carry out general office duties, including copying and mailing of materials.
• Manage, track, and report on the status of participants submission of required paperwork.
• Aid in sending out notices, as needed.
• Respond to clients/property owner phone calls and provide necessary information.
• Manage a filing system for both active and inactive participants files.
• Respond to staff questions and concerns in a timely fashion.
• Attend regular meetings and trainings as required by the funding source and RCAP.
• Perform other duties as assigned.

Qualifications

• Education and/or Experience: 1-2 years related experience and/or training working at a housing or social service agency or equivalent combination of education and training; some college preferred.
• Language Skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively to individuals and groups. Ability to speak, read, and write in Spanish preferred.
• Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Computer Skills: Must be proficient in Microsoft Office software including Outlook, Excel, and Word.
• Certificates, Licenses, Registrations: Must possess a valid Driver's license and be able to travel to various locations within the region as required.