Program Assistant

Location: Springdale, Arkansas | Type: Full-time

About the role

The incumbent will be the main site point of contact for league games, practices, and programs. The position will also assist the Recreation Superintendent, Program Coordinators, and Facilities Manager with administrative work or special events as needed. This position requires working nights and weekends.

Responsibilities

• Provide good customer service to both internal and external customers; maintain positive and effective working relationships with other City employees (especially members of their own team), and have regular and reliable attendance that is non-disruptive.
• Assist with general supervision of sports programs and associated staff and contract workers. Carry out supervisory responsibilities in accordance with the City’s policies and applicable laws, including addressing complaints and resolving problems.
• Act as the main site point of contact/supervisor for SPR games, practices, and smaller programs/events.
• Become familiar with parks and facilities. Coordinate schedules for other site supervisors (scorekeepers, officials, etc.) as needed. Schedule indoor/outdoor reservations for sports and events as requested by outside groups or persons.
• Open/close fields, conduct field setup, direct game day staff, provide rule clarification for officials, resolve disputes (coaches, staff, players, fans), perform crowd control, and monitor for potential safety issues.
• Assist Program Coordinators with administrative tasks regarding leagues and programs as needed.
• Assist the Facilities Manager with indoor tournaments and events as needed.
• Assist front desk staff with day-to-day operations as needed.
• Check field conditions before practices and games on weeknights and weekends. Enforce and interpret SPR rules to provide a safe, orderly, and family-friendly environment for all patrons.
• Assist in the planning and implementation of a preventative maintenance program/schedule for all fitness equipment and fitness programs; maintain inventory of all equipment.
• May be required to work overtime and weekends for special program events.
• Perform other duties as required or assigned.

Requirements

• High school diploma or GED.
• Experience with team sports (playing or working) or crowd management.
• 12-18 months of management experience, or the equivalent combination of education and experience.
• Must be able to obtain CPR and First Aid certification within a year of hire date.
• Proficient in the use of a personal computer, telephones, and Microsoft Office including Microsoft Outlook.
• Ability to utilize both internal and external resources to obtain information and data necessary to carry out routine assignments and special projects.
• Ability to establish and maintain effective working relationships with management and staff.
• Strong oral and written communication skills, often under adverse conditions.
• Good judgment, observation, and memory skills.
• Open to a flexible work schedule and weekend hours.

Supplemental Information

• Must successfully pass a criminal background check, including but not limited to convictions, guilty pleas, or no contest pleas to violent offenses, theft offenses, and offenses against children.