EFS Program Assistant

Job Duties

• Greets and assists all clients to the office, providing excellent customer service to everyone.
• Answers incoming telephone calls and routes as needed.
• Educates clients on the various programs and services provided through the Enrollment & Financial Services department.
• Provides initial financial program screening on all clients.
• Completes renewals and enrollments for programs in which training has been provided.
• Directs clients needing more complex program assistance to the appropriate staff members within the department.
• Provides client advocacy to the Nebraska Department of Health and Human Services, among other entities, while appropriately documenting all communication in the Outreach Database.
• Participates in community outreach events as assigned.
• Affords assistance to the Enrollment & Financial Services Supervisor with reporting functions and special projects.