International Programs Assistant

Job Summary

The University of Michigan College of Engineering seeks an International Programs Assistant to support meaningful international experiences for College of Engineering students. This is a term-limited position available for approximately one year.

Responsibilities

• Process student application materials in M-Compass and archive using U-M systems
• Create credit memos for the Registrars Office and upload information into M-Compass
• Run queries and reports in M-Compass
• Aid advising team in application management (sending reminder emails, tracking missing materials, etc.)
• Provide direct advising to students about IPE through in person, phone and email correspondence
• Assist with international health insurance enrollment for all IPE student travelers
• Assist with the transfer course approval process (TCAF) by submitting requests and tracking results
• Assist in the maintenance of the equivalency database
• Support IPE Assessment Strategy by managing data collection process and archiving
• Aid in the maintenance of the International Minor for Engineers and Student Organizations
• Serve as front line office reception by greeting and assisting walk-ins, answering phone and general email questions
• Order and maintain office supplies and marketing materials
• Support calendar management for advising and events
• Maintain orderly office environment including storage areas
• Maintain accurate office records and files
• Manage office shipping and mailing needs
• Liaise with and maintain positive working relationships with various campus partners
• Plan and coordinate numerous office sponsored events and outreach initiatives in collaboration with the IPE team
• Create marketing content using Canva to promote events and programs
• Manage IPE's Sessions account to facilitate event RSVP and attendance records
• Afford assistance with the distribution of target messaging through Sales Force
• Assist with administrative tasks to support the International Minor for Engineers and Student Organizations

Required Qualifications

• Ace or equivalent combination of education and experience
• Exemplary customer service skills
• Demonstrated competency for word-processing, spreadsheets, database, and data retrieval programs
• Ability to work independently under general direction and support multiple team members and activities simultaneously with a high degree of organization, accuracy and attention to detail
• Demonstrated experience managing a dynamic workload
• Strong written and oral communication skills and the ability to thrive in a fast-paced student-centered environment
• Proven desire to learn and innovate processes with demonstrated initiative and problem solving skills and commitment to working collaboratively as part of a team