Program Assistant, Financial Aid

General Responsibilities

• Provide telephone and front desk reception in a courteous and professional manner for the Financial Aid Office.
• Monitor incoming email.
• Give information and route inquiries as appropriate.
• Aid in processing institutional scholarships, including promotion, selection, and awarding processes.
• Advise prospective and current students/parents regarding financial aid programs, application, policy, and eligibility, elevating discussions to other Financial Aid staff as appropriate.
• Aid students in the completion of the FAFSA application as needed.
• Cook up data entry of financial aid documents into PeopleSoft and other systems.
• Work cooperatively within Enrollment Services and across the College to resolve individual student financial aid situations.
• Aid in processing Federal Direct Stafford and Plus Loans in compliance with regulations set forth by the U.S. Department of Education.

Requirements

• Associate degree or appropriate experience/education.
• Excellent written, verbal, and interpersonal communication skills.
• Ability to work effectively and inclusively with diverse populations of students and families, employees, and the public.
• Excellent judgment and discretion in dealing with confidential financial matters, and the ability to handle difficult situations.

Desired Qualifications

• Proficiency with Microsoft Office applications, such as Word, Excel, and Outlook.
• Financial aid experience.
• Community college experience.
• Familiarity with PeopleSoft administrative software.