Program Administrator

Key Responsibilities

• Review and obtain information from internal and external systems, as required
• Create new files as necessary
• Create, maintain, and update case lists as needed for the program
• Monitor activities of and providing guidance to program personnel to aid in the compliance with client and firm guidelines and protocols
• Track key performance metrics and case deadlines on a large volume of files; update internal and client-facing databases and systems as needed
• Analyze program data and provide stakeholders with updates on a regular basis
• Organize and distribute program documents and information as needed
• Cook up regular team meetings as required
• Aid in the preparation of reports and presentations
• Correspond with clients, claims professionals and attorneys regarding issues, metrics, workflows, and deadlines
• Respond timely to emails, questions, and one-off program related requests

Qualifications

• 3 or more years civil litigation experience in a law firm or with an insurance company preferred
• Bachelor’s Degree and/or paralegal certificate preferred
• Strong computer skills, including document management systems, Microsoft Word, Outlook, PowerPoint, and Excel
• Advanced Excel skills preferred, including the ability to organize, compare, combine, process, and manipulate large data sets, and create and use pivot tables and functions
• Strong written and oral communication skills
• Ability to apply critical thinking skills, identify and understand the cause of problems, and suggest and implement solutions
• Ability to multitask, prioritize and balance competing demands to meet deadlines
• Ability to work independently as well as part of a team
• Ability to thrive in a fast-paced environment
• Attention to detail

Benefits

• Competitive salary range: $70,000 - $85,000 USD
• 401(k) retirement savings plan
• Medical, dental, vision, disability, and life insurance
• Opportunities for professional development and advancement
• Access to corporate discount plans and other benefits