Program Administrator

Administration

• Oversees & ensures that day-to-day operations are appropriately managed, efficient and effective.
• Operationalizes goals & objectives; ensures that resources are created or obtained
• Manages customer service; creates associated practices & procedures & metrics to measure success
• Analyzes data & recommends & implements changes & improvement to better ensure attainment of mission
• Manages logistics requirements, including facilities, venue, scheduling, technology, instruction, catering, etc.
• Oversees documentation of agreements between NU and partner organizations, ensuring that agreements are completed, appropriately reviewed, approved, and adhered to by all parties.
• Acts as liaison to IT to ensure technology systems are properly installed & maintained & meet the informational, analytical & computing needs of users.
• Ensures necessary hardware, software & network infrastructure services are appropriated from central or internal IT.
• Issues work order requests for maintenance, repairs & upgrades.

Budgets & Financial

• Ensures that the program/project meets associated revenue & expense goals
• Develops and implements ideas for improving business processes, and increasing program/project revenues and margins
• Plans & manages complex budget(s), which fund strategic mission including financial sustainability & enhancement models.
• Oversees all daily, monthly & annual financial activities including transactions, analysis & reporting
• Oversees accurate, efficient and compliant workflow of all transactional processes across areas/units.
• Reviews exceptions forms and reimbursements that require special attention.
• Develops fees, charges, recharge rates, etc for services.
• Approves funds reallocation within budget as necessary & appropriate.
• Recommends changes to tools to improve analysis, forecasting, modeling & reporting & ultimately quality of financial information & analyses provided to management for planning, evaluating & controlling operations.

Communication, Outreach & Recruitment

• Directs program/project marketing/branding efforts
• Engages in outreach/field relations serving a number of goals, including recruiting, participation, sponsorship, relationship building, etc. to support continued program/project development and improvement
• Interacts with internal/external resources & organizations to identify new markets and opportunities
• Ensures program/project success in regard to revenue & expense goals including recruitment, participation, etc.
• Identifies opportunities and strategies for short- and long-term growth & expansion.
• Creates & implements program/project brand identity and marketing & advertising strategy.
• Oversees marketing of new and current programs, working with partner institutions & media to ensure marketing plan effectively targets applicants, sponsors, etc.
• Ensures that all advertising and marketing materials accurately represent programs.
• Pursues opportunities for alumni contact & solicitation.

Evaluation

• Oversees development & implementation of evaluation processes, quantitative & qualitative measurements that ensure that program/project benchmarks are successfully attained and communicated in a timely and efficient manner
• Manages evaluation processes, recommends & implements changes for enhancement, monitors effectiveness through follow-up evaluation studies
• Collaborates with internal/external resources to develop meaningful outcome measurements and methods of program/project evaluation that will lead to enhancement

Events

• Develops a comprehensive program of events such as lectures, symposia, speaker series, workshops, conferences, cultural events, etc. in collaboration with internal & external resources
• Manages programming, educational, student, alumni, workshops, meetings, etc. including speakers, agendas, etc.
• Manages planning and arrangement of meetings, workshops, events, etc. designed to exchange information, promote research objectives, and to build internal and external relationships within NU.
• Manages event details including communication, venues, presenters, travel arrangements, materials, refreshments and technology are arranged and completed in an appropriate and timely manner.

Faculty Support

• Oversees all aspects of faculty administrative tasks (colloquium, seminar, travel, faculty COI survey, annual report, etc. ) ensuring faculty support
• Provides logistical/operational recommendation for management of faculty appointments, credentialing & exit (retirement & termination) processes.
• Applies policies, recommends changes, implements new & ensures consistent interpretation.

Human Resources

• Oversees organizational structures to ensure alignment with strategic mission.
• Supervises implementation of human resource programs, policies, procedures & talent management lifecycle & related mentoring & training.
• Manages recruitment & selection process; Performance Excellence plan for each employee; & merit increase process.
• Supervises & provides consultation regarding complex performance problems & issues; administers leaves; approves timesheets & oversees completion of annual staff Conflict of Interest survey.
• Applies HR policy to maximize effectiveness of HR administration to meet strategic plan objectives.

Program Development

• Manages goals, objectives, outcome measurements and metrics, financial feasibility, marketing strategies and collaboration opportunities with other internal and external organizations.
• Provides leadership for planning, scheduling, delivering and maintain program(s)/project(s) to sustain quality instruction in all educational activity
• Manages for consistently high quality standards across all partner programs/projects, including admissions, teaching, grading, service levels, and facilities.
• Researches competitor, and state-of-the-art developments to enhance, improve, and innovate program curricula and delivery to better meet goals & objectives.
• Coordinates with program/project sponsors on the delivery of all onsite instruction and provision of logistical support.
• Recruits, trains and assigns faculty/instructors to teach programs.
• Supervises creation of components, including curriculum development, lectures, conferences, seminars, support groups, etc.
• Oversee development and implementation of new program/project initiatives.
• Manages relationships with partners, foundations, etc. and coordinates logistical support
• Continually assesses and innovates program/project to achieve educational goals.
• Develops strategy for program/project growth and expansion.

Regulatory Compliance

• Ensures compliance with all applicable federal, state, local & NU laws, regulations, policies, and procedures
• Oversees creation and/or implementation of associated training
• Manages development & implementation of processes & procedures for all safety, security & compliance programs.
• Manages compliance with all applicable federal, state, local & NU laws, regulations, policies & procedures.
• Develops the creation &/or implementation of associated training.

Strategic Planning

• Creates & leads a coordinated program of activities designed to increase program/project objectives
• Develops & executes strategies to involve internal/external constitutes and cultivate new individual, corporate, institutional, and/or foundation collaborations

Student Support

• Manages recruitment, application evaluation, interview, selection and notification of students or participants.
• Implements admissions criteria in accordance with associated NU policy.
• Supervises student orientation, registration, student life, graduation, etc.
• Supervises student matters, such as academic probation and other issues escalated from staff.
• Implements an advising system to support all students, including working directly with prospective and enrolled students on issues ranging from qualifications for enrollment, course and placement planning, as well as career planning.
• Implements a department strategy for structure, process, & staff support of students.
• Prepares academic year course schedule; monitors course registration & enrollments.

Supervision

• Supervises 2.5 staff.

Miscellaneous

• Performs other duties as assigned.