Program Administrator

Key Responsibilities

• Monitor and review incoming emails and communicate important updates, rejections, approvals, and project status changes to project directors through Salesforce Chatter.
• Track and manage overdue items in the TPA's and ensure timely follow-up.
• Review emergency service jobs for updates and verify that photos, documentation, and program paperwork are uploaded and current.
• Monitor job trackers and identify projects requiring updates or additional action.
• Add new program jobs into tracking systems and maintain accurate records.
• Prepare and distribute daily program activity reports to management and office staff.
• Collaborate with project directors, adjusters, contractors, and internal teams to ensure efficient project progression.

Qualifications

• Previous experience in project coordination, program administration, customer service, or a related field preferred.
• Experience with Salesforce or similar CRM systems is a plus.
• Strong organizational and time management skills.
• Excellent written and verbal communication abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with Microsoft Office and web-based project management tools.
• Strong attention to detail and problem-solving skills.
• Industry/Restoration/Construction experience is a plus.