Professional Services Salesforce Administrator

About the role

Join Axon’s Professional Services team as a PSA Systems Administrator, owning the administration and optimization of Certinia as our Professional Services Automation (PSA) tool within Salesforce. This role is critical to enabling high-impact delivery across our global Hardware and Software Professional Services organizations.

Responsibilities

• Serve as the system administrator for Certinia, configuring PSA modules for project setup, milestones, resource scheduling, time/expense, billing, and revenue forecasting.
• Act as the primary point of contact for PSA-related questions, escalations, enhancements, and training.
• Maintain and govern PSA system data, ensuring accuracy in project records, resource allocations, and time tracking.
• Manage user access, security roles, and audit compliance.
• Salesforce System Management & Development:
  • Administer and enhance Salesforce platform integrations with Certinia, including custom workflows, automation rules, and reporting dashboards.
  • Collaborate with Salesforce developers and IT to implement enhancements, troubleshoot issues, and optimize performance.
  • Partner with cross-functional teams to translate business needs into scalable technical solutions within the Salesforce ecosystem.
• Optimization & Support:
  • Drive continuous improvement of our PSA solution, including backlog grooming, feature releases, and system upgrades.
  • Partner closely with stakeholders across Professional Services, Finance, and Operations to gather feedback, prioritize enhancements, and ensure the system aligns with evolving business needs.
  • Support UAT and change management activities for new features and processes.
  • Monitor usage and adoption metrics; deliver enablement and support to users across professional services teams.
  • Document configurations, SOPs, and best practices to support scaling and knowledge transfer.

Requirements

• Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related field.
• 3+ years experience in a Certinia or Salesforce systems administration, business systems analyst or development role.
• 1+ years experience building flows, automation, and customizations within Salesforce.
• Knowledge of database software or relational database theory and ability to query using SQL, SOQL, or similar.
• Ability to explain technical concepts to non-technical personnel.
• Strong knowledge of project management, resource planning, timekeeping, and billing processes in a professional services environment.
• Excellent communication, stakeholder management, and problem-solving skills.
• Comfortable working independently and in a fast-paced, cross-functional environment.

Qualifications

• Prior Experience with Git or Github.
• Prior Experience with Certinia or similar PSA tool.
• Prior Experience with Salesforce development (e.g., Apex, Lightning Web Components) a strong plus.

Skills

• Knowledge of Salesforce platform and PSA best practices.
• Experience with Salesforce administration and development.
• Strong project management and timekeeping skills.
• Excellent communication and stakeholder management skills.

Benefits

• Competitive salary and 401k with employer match.
• Discretionary paid time off.
• Paid parental leave for all.
• Medical, Dental, Vision plans.
• Fitness Programs.
• Emotional & Mental Wellness support.
• Learning & Development programs.
• Snacks in our offices.

Pay

Competitive salary and benefits package.

Schedule

This role is based out of one of our hub locations (Scottsdale AZ, Atlanta GA, Boston MA, Seattle WA, Washington DC, San Francisco CA) and follows a hybrid schedule. We rely on in-person collaboration and ask that team members work onsite Tuesdays through Fridays, with the flexibility to work remotely on Mondays, unless there is an approved workplace accommodation.