Salesforce Administrator

Essential Functions

• Administer and enhance Salesforce, including user setup, permissions, Experience Cloud, Flows/automation, workflows, reports, dashboards, integrations (e.g., FormAssembly, DocuSign, Tableau), and overall system health.
• Provide day-to-day technical support for staff and external users (e.g., grantees via portal), including hardware, software, system access, and coordination with vendors for more complex issues.
• Drive process improvements across teams, implement best practices, and ensure efficient, reliable day-to-day operations.
• Maintain data integrity, manage records, and produce reports and dashboards to support organizational decision making.
• Support the full grant lifecycle, including application intake, review processes, funding workflows, and reporting (e.g., Outbound Funds Module).
• Contribute to cross-functional initiatives that leverage systems, data, and operational expertise to advance organizational priorities.

Competencies

• Strong Salesforce configuration skills (Flows, objects, fields, validation rules, permission sets; Experience Cloud a plus).
• Works effectively within defined requirements, asking thoughtful clarifying questions before building.
• Self-manages workload, tracks open items, and communicates proactively on blockers or ambiguity.
• Strong troubleshooting instincts, approaches problems methodically and escalates appropriately.
• High attention to detail, especially around data quality, testing, and release readiness.
• Clear communicator who can explain solutions and decisions to both technical and non-technical users.

Required Qualifications

• Four (4) years of Salesforce experience, with at least two (2) years in a Salesforce Administrator role.
• Demonstrated experience implementing configurations based on defined requirements or architectural guidance.
• Experience with Agile or iterative delivery practices.
• Bachelor's degree or equivalent work experience.
• Salesforce Administrator certification.

Preferred Qualifications

• Experience with Nonprofit Success Pack (NPSP), Nonprofit Cloud, or grantmaking workflows.
• Familiarity with FormAssembly, DocuSign, Experience Cloud, Tableau, or similar tools.
• Experience with data tools (Excel, Data Loader, basic SOQL).