Salesforce Administrator

About the role

Vernovis is looking for a Salesforce System Administrator who will serve as the primary administrator and operational support resource for a rapidly growing Salesforce environment, with a strong focus on Service Cloud, Field Service, and Revenue Cloud capabilities.

Responsibilities

• Serves as the primary day-to-day administrator for a live and expanding Salesforce environment, providing advanced (Tier 3) support for configuration and system-related issues
• Administers user access, including user setup, updates, deactivation, roles, profiles, and permission sets, in alignment with security and governance standards
• Supports onboarding and offboarding processes, including reassignment of record ownership for users who leave the organization
• Configures and maintains Salesforce metadata, including custom fields, objects, record types, page layouts, and list views, to support approved and evolving business processes
• Configures and supports declarative automation, including Salesforce Flows, validation rules, and assignment logic, following established design standards
• Develops and maintains operational reports, dashboards, and custom report types to support business users and leadership visibility
• Execute configuration changes based on approved designs and requirements provided by Product Owners and business partners
• Participate in Salesforce release cycles by reviewing upcoming changes, assessing potential impacts, and supporting testing and validation activities
• Partners with Salesforce implementation vendors and internal IT teams to resolve configuration defects and support enhancements
• Documents configuration changes and support activities in accordance with IT change-control and governance processes
• Perform other duties as needed

Requirements

• 3–5 years of experience as a Salesforce Administrator in a production environment
• Experience supporting a live Salesforce org, including post-go-live support
• Working knowledge of Salesforce CRM concepts across Sales, Marketing, Customer Service, and Operations
• Experience supporting Revenue Cloud, Salesforce Billing, CPQ, subscription management, revenue operations, or related quote-to-cash processes.
• Familiarity with IT service and support processes
• Strong Salesforce platform configuration experience including Flows, validation rules, custom objects, page layouts, security models, profiles, permission sets, and automation.
• Experience troubleshooting integrations, conducting root cause analysis, supporting release management activities, and partnering effectively with business users, vendors, and technical teams.
• Experience with Salesforce Administrator training (Trailhead or equivalent)
• Preferred: Salesforce Flow (Visual Flow) fundamentals training, Service Cloud Consultant Certification, Salesforce reporting and dashboard training, Salesforce Administrator Certification (ADM 201)
• Ability to work flexible hours; expected to work nights and weekends as needed
• Ability to work overtime, weekends, and/or holidays
• Must be available for 24-hour emergency calls

Qualifications

• Legally eligible to work in the United States
• Valid driver’s license (if applicable)
• Must successfully complete pre-employment testing

Benefits

• Health, Dental, Vision, Voluntary Short & Long-Term Disability, Voluntary Life Insurance, and 401K

Pay

TBD

Schedule

TBD