Product Specialist

About the role

Joining Greenheck Group means more than just starting a job; it's joining an award-winning culture that prioritizes your growth and development. Our unwavering commitment to supporting our team members both personally and professionally has earned us national recognition.

Responsibilities

• Provide assistance to support teams on basic technical support via phone and email for both internal and external sales members
• Generate quotes for special design requests (SDRs) or miscellaneous parts
• Gather information and provide resolution to field problems. May assist with onsite support
• Negotiate back-charges
• Basic knowledge of codes and standards relevant to supported products and applications
• Identify opportunities for process improvement
• Provide input on product and system roadmap
• Aid in developing material for on-site sales interactions, such as tours and training
• Develop understanding of other equipment in our industry
• Review and provide input for improvement on technical documentation
• Develop and iterate process documents
• Thoroughly document calls and stakeholder interactions in CRM
• Partner cross-functionally with other internal teams including Purchasing, IT/Systems, Business Units, Finance, and any others to resolve order-related challenges

Requirements

Experience: 4-6 years of relevant work experience required.
Education: 2 Year / Associate Degree or equivalent years of job experience required.

Qualifications

Basic knowledge of codes and standards relevant to supported products and applications.

Skills

Basic knowledge of codes and standards relevant to supported products and applications.

Benefits

Greenheck Group takes pride in providing competitive pay along with a comprehensive benefits package as part of our total rewards program. The starting base pay range for this position is $73,747 - $62,685 and may vary based on factors such as job-related knowledge, skills, experience, and performance.

Pay

The starting base pay range for this position is $73,747 - $62,685 and may vary based on factors such as job-related knowledge, skills, experience, and performance.

Schedule

Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Repetitive motion. Substantial motions of the wrists, hands, and/or fingers. The person is required to have close visual acuity to perform an activity such as: preparing and analyzing data, and figures; transcribing; viewing a computer terminal; extensive reading. Occasional mobility required to attend in-person meetings and complete various office tasks.

Special Notation

The preceding statements are intended to describe the general nature and level of work being performed by people in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills. The Employer retains the right to change or assign other duties to this position.

Accommodations Request

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. ACCOMMODATIONS REQUEST
Greenheck Group complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. To request an accommodation for the application or interview process, please email HR@greenheck.com with your name, job title, posting number, and requested accommodation.

Recruiting Fraud Alert

At Greenheck Group, your personal information and online safety are our top priorities. Our recruiters will only direct candidates to apply through our official career page at https://greenheckgroup.com/careers/. We will never request payments, financial account details, or sensitive information such as Social Security numbers. If you’re unsure about the legitimacy of a message, please contact HR@greenheck.com for verification. If you're looking for a place to grow while working with happy, enthusiastic, values-based people, you'll enjoy your career with us!