Product Specialist

About the Role

The Product Specialist serves as the technical lead for respective product lines. This position is the primary sponsor for product development and lifecycle management efforts and will work with the Product Engineer to ensure these efforts are successful. Supports the Product Manager in meeting the financial, quality, training and sales goals of respective product lines. This role serves as the point of contact for customers as well as the sales, engineering, marketing, and commercial teams. This position is onsite and is located in Ball Ground, Georgia.

Responsibilities

• Support sales and marketing efforts to maximize sales/market share of products
• Define customer and tech services training requirements and needs; aid in customer training
• Lead value engineering efforts through product engineering and CI teams
• Sponsor New Product Development (NPD) efforts with engineering team
• Manage warranty claims
• Lead product related CAPA efforts, as appropriate
• Assist Product Manager with managing inventory, price exception decisions, orders and sales forecasting
• Assist Product Manager with development of the strategic plan
• Utilize the S&OP process to ensure product business needs will be met

Physical Work Environment

• Office environment providing production factory support, as needed
• May lift up to 25 lbs.
• Frequent sitting, standing, and walking
• Frequent computer work

Qualifications

• Bachelor's degree from a four-year college or university with a preferred major in marketing, business management or engineering
• 3 years of experience in sales, manufacturing, or engineering
• Proven ability to engage with customers in a professional and trustworthy manner
• Proven ability to educate and explain product functionality, both the "how" and the "why"
• Experience working in a self-directed role and comfortable making decisions independently