Product Manager, Card Shopping Experimentation

About the role

Build modern, test-and-learn digital experiences that reach millions of customers. You'll guide strategy, delivery, and measurement while developing talent and driving results. As a Product Manager in Card Shopping Experimentation, you will lead Public Marketplace page redesign initiatives and strengthen the Experimentation & Testing program to improve customer and business outcomes. You will own initiatives end-to-end—from discovery and defining the approach through delivery, launch, and performance optimization—while coaching team members and aligning partners across a matrixed organization. This role will also manage direct reports, requiring the ability to coach, prioritize, and create clarity for team members while delivering through a highly matrixed organization. Working across Product, Technology, Design, Analytics, Marketing, and Operations, you will influence stakeholders around a clear vision and roadmap.

Responsibilities

• Define and execute the product vision, strategy, and roadmap for Public Marketplace page redesign and experimentation initiatives
• Lead discovery to understand customer needs, challenge assumptions, and identify opportunities that improve experiences and acquisition outcomes
• Own end-to-end initiative delivery from ideation and business case development through execution, launch, measurement, and optimization
• Lead, coach, and develop team members by setting clear priorities, creating accountability, and removing blockers
• Partner with Technology, Design, Analytics, Marketing, Risk, and Operations to deliver customer-facing experiences and capabilities
• Develop and manage product backlogs, requirements, and success metrics aligned to customer and business outcomes
• Advance the Experimentation & Testing program by using customer insights, performance data, test results, and competitive intelligence to inform decisions
• Improve experimentation velocity and engagement by identifying and driving changes to experiences and ways of working
• Drive alignment across stakeholders by communicating priorities, trade-offs, decisions, and strategic direction clearly
• Influence decision-making by building strong partnerships, aligning on outcomes, and driving change across teams
• Monitor performance and continuously refine experiences to improve customer satisfaction, acquisition results, and operational effectiveness

Required Qualifications, Capabilities, And Skills

• 6 years of experience in product management, digital product development, or a related field
• Experience owning products end-to-end from discovery and strategy through delivery, launch, and optimization
• Ability to identify customer needs and translate insights into product experiences and measurable outcomes
• Experience with roadmap development, product discovery, requirements definition, prioritization, and value measurement
• Ability to develop and communicate a clear product vision, strategy, and roadmap to stakeholders
• Ability to influence decision-making, drive alignment, and navigate complex, matrixed environments
• Strong analytical and problem-solving skills, including using data and customer insights to inform decisions
• Experience challenging existing approaches and driving improvements that benefit customers and the business
• Strong written and verbal communication skills for technical and non-technical audiences
• Ability to balance strategic thinking with hands-on execution in a fast-paced environment

Preferred Qualifications, Capabilities, And Skills

• People leadership experience, including coaching talent, setting priorities, and driving accountability for delivery
• Experience leading large-scale digital transformation, modernization, or customer experience initiatives
• Experience taking products or capabilities from concept to launch, including securing alignment and driving delivery
• Understanding of experimentation, personalization, customer journey optimization, and data-driven decision making
• Experience managing web and mobile experiences in close partnership with Design and Technology teams

Pay

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.

Benefits

We offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more.