Product Manager, Cardholder Experiences

About the role

We are seeking a Product Manager of Cardholder Experiences to join our team. This role is part of our commitment to delivering best-in-class software solutions to enable our clients to manage their cardholders efficiently and profitably.

Responsibilities

• Manage and deliver the product roadmap execution plan and strategic initiatives to drive the enhancement and development of our cardholder management solutions.
• Leverage market trends, client/consumer focused design thinking, compliance requirements, and client feedback to ensure our solutions maximize revenue and improve operational efficiency.
• Partner with technology teams to design SDKs and frontend modules that are secure, scalable, and easy for financial institutions to integrate.
• Closely work with financial institution clients to understand their digital transformation needs and align solutions accordingly.
• Coordinate with design teams and technical partners to ensure seamless user experiences and strong developer documentation.
• Define success metrics and monitor adoption, usage, and customer feedback to drive continuous improvement.
• Develop expertise in the intricacies of our product's technical aspects, including client application onboarding, API integration, and troubleshooting.
• Work as the primary interface between the product and technology teams to analyze and validate business requirements and help define functional solutions.

Requirements

• 5+ years of experience in product management or management consulting.
• 3+ years of building SDKs, APIs, or micro frontend modules for B2B integration.
• 3+ years of experience in the financial services industry.
• Strong ability to translate complex business needs into technical product requirements.
• Familiarity with agile development methodologies.
• Strong communication skills and ability to present to both technical and non-technical audiences.

Qualifications

• Knowledge and experience of product management best practices spanning product development, product management, pricing and go-to-market.
• Experience reviewing the technical components of products/applications, root cause investigations, and discovering new ways to improve product performance and processes.
• Experience managing clients in the financial services industry.