Pro Experience Manager

The user wants me to reformat a job posting into clean semantic HTML. I need to follow the rules: use

for section headings,

• for lists,

  for prose. Don't repeat job title as heading. Don't put Job ID/requisition numbers as headings - fold into short

  or drop. Preserve all substantive info. Remove boilerplate. Only include sections with real content. No filler/placeholder text. Output only HTML fragment. Let me analyze the content: - Position Purpose: This is a description of the role. Could be "About the role" section. - Key Responsibilities: broken down by percentages: Customer Service/Experience (30%), People (30%), Safety (15%), Shared Manager on Duty (25%). These are responsibilities. - Direct Manager/Direct Reports: reporting structure. - Travel Requirements: no travel. - Physical Requirements: physical demands. - Working Conditions: environment. - Minimum Qualifications: list. - Preferred Qualifications: list. - Minimum Education: high school diploma/GED. - Preferred Education: none. - Minimum Years Of Work Experience: 2+ years. - Preferred Years Of Work Experience: none. - Minimum Leadership Experience: 1+ year. - Preferred Leadership Experience: 1+ year. - Certifications: none. - Competencies: list. I need to group into logical sections. The rules mention headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. But only include if real content. We have no Pay, Benefits, Schedule info. So omit those. We have "Position Purpose" - could be "About the role". Then "Key Responsibilities" - "Responsibilities". Then "Direct Manager/Direct Reports" - maybe "Reporting structure" or part of "About the role". Travel, Physical, Working Conditions - could be "Requirements" or "Working conditions". Minimum Qualifications, Preferred Qualifications, Education, Experience, Leadership, Certifications - these are "Qualifications" or "Requirements". Competencies - "Skills". I'll create sections: 1. About the role (from Position Purpose) 2. Responsibilities (from Key Responsibilities) 3. Reporting structure (Direct Manager/Direct Reports) 4. Working conditions (Travel, Physical Requirements, Working Conditions) 5. Qualifications (Minimum Qualifications, Preferred Qualifications, Education, Experience, Leadership, Certifications) 6. Competencies (Skills) But note: "Minimum Qualifications" includes age, work authorization, schedule flexibility, experience. "Preferred Qualifications" includes merchandising/operational experience, leadership, industry knowledge. Education separate. Years of experience separate. Leadership experience separate. Certifications none. Could combine into "Qualifications" with sub-lists. Better to have "Qualifications" heading with subsections: Minimum qualifications, Preferred qualifications, Education, Experience, Leadership experience, Certifications. But the rule says use

  for section headings. Could use

  for each? Might be too many. The rule: "use

  for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." So we can have multiple

  sections. I'll structure:

  About the role

  ...position purpose...

  Responsibilities

  ...list of responsibilities with percentages...

  Reporting structure

  Reports to Specialty ASM or Pro ASM. This position has 4 direct reports.

  Working conditions

  • Travel: No travel required
  • Physical requirements: ...
  • Working conditions: ...

  Qualifications

  • Minimum qualifications: ...
  • Preferred qualifications: ...
  • Education: High school diploma or GED
  • Experience: 2+ years of previous related work experience
  • Leadership experience: 1+ year of previous leadership experience
  • Certifications: None required

  Competencies

  ...list...
  But note: The responsibilities are detailed with sub-bullets. I need to preserve all substantive info. The key responsibilities have percentages and sub-points. I'll include them as nested lists? The rule says use
  • for any list of duties/requirements/benefits. Could do nested
    inside
    • . That's acceptable HTML. I'll create a top-level
      for responsibilities, each main area as
      • with percentage and description, then nested
        for sub-points. Similarly for qualifications. Now, the Job ID "Req195297" - fold into a short

        or drop. I'll include a brief

        at top maybe:

        Job ID: Req195297

        but not as heading. The user said: "do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short

        or drop it." So I'll include a

        at beginning. Now, ensure no boilerplate. The text includes "This position requires strict adherence to all timekeeping and break policies." That's part of position purpose. Keep. Also "The Pro XM upholds all company policies and champions a safe working environment..." part of position purpose. Now, write HTML. Let's craft. First,

        Job ID: Req195297

        Then

        About the role

        Pro Experience Managers (Pro XM) are members of the store leadership team responsible for overseeing the execution of store standards, including customer service, department readiness, and operational processes. Working alongside the in-store Pro team, this role executes strategies to increase sales, loyalty, and Pro Xtra signups while ensuring a speedy, accurate customer experience. The Pro XM drives efficient Pro customer flow, enforces Pro standards, and ensures deliveries are on-time and complete. The Pro XM executes safe opening and closing processes and performs Manager on Duty (MOD) responsibilities strictly in accordance with established SOPs, escalating non-standard issues to the Store Manager or ASM. They coach and train associates on company policies, safety procedures, and customer service. When serving as the MOD, they implement business decisions by partnering with appropriate resources and following SOPs. They also collaborate with Store Leaders, Outside Sales, and Specialty Managers to provide input on Pro strategies. This position requires strict adherence to all timekeeping and break policies. The Pro XM upholds all company policies and champions a safe working environment by correcting hazards, ensuring associates complete safety training, and working safely to protect themselves, co-workers, and customers.

        Responsibilities

        • Customer Service / Experience (30%)
          • Service Leadership: Champion the GET culture by working alongside the team to model service standards and provide real-time coaching on customer interactions.
          • Pro Experience: Actively manage the Pro area to minimize wait times, ensuring carts, signage, and equipment are always available for Pro customers.
          • Inventory Execution: Walk the Top 10 Pro Classes daily to ensure on-shelf availability and job-lot quantities, partnering with ASMs to address gaps.
          • Order Quality: Validate all Will Calls & Deliveries at the start of every shift to ensure accuracy, quality, and on-time completion.
          • Resolution: Promptly resolve customer concerns to ensure satisfaction, escalating complex issues to senior leadership when necessary.
          • Recognition: Drive morale by identifying and rewarding great service behaviors using Bravos and Homers.
        • People (30%)
          • Talent Acquisition: Assist with recruitment and interviews to provide input to the Store Manager/ASM.
          • Training Compliance: Ensure Pro Team Knowledge Depot (KD) training is current and drive engagement with hdPhone learning tools.
          • Performance Management: Provide informal and formal performance-based coaching and provide performance observations to store management. Responsible for completing performance management documentation for review by the Assistant Store Manager.
          • Coaching & Development: Provide real-time feedback and maintain active Development Blueprints to improve sales, service, and product knowledge.
          • Employee Relations: Champion "Voice of the Associate" initiatives and actively resolve associate concerns consistent with company policy to maintain high engagement levels.
          • Staffing & Coverage: Monitor Pro Department staffing to address immediate coverage and manage attendance variances.
          • Accountability: Enforce THD policies and hold associates accountable for operational standards and behavioral expectations.
        • Safety (15%)
          • Ensure strict adherence to hazmat procedures, SOPs, and Safety Matters guidelines.
          • Immediately intervene to correct unsafe behaviors and recognize associates who demonstrate safe practices.
          • Verify that all relevant safety checklists are completed on time and confirm that corrective actions are implemented.
          • Model safe work practices and complete all assigned safety training.
          • Guide associates on the proper use of Personal Protective Equipment (PPE) and safe lifting techniques.
          • Enforce safe distances around Lift Equipment and ensure associates understand the correct policies.
          • Maintain safe aisles and walking surfaces by keeping them clear of debris.
          • Assist customers shopping in an unsafe manner to prevent injury.
          • Immediately correct unsafe conditions and hazardous situations as they arise.
        • Shared Manager on Duty (25%)
          • Opening & Closing Operations: Perform all Opening/Closing duties, including securing the building, in strict adherence to security SOPs.
          • Team Alignment: Lead store kickoff meetings and walk each department to communicate tasks and ensure total store readiness.
          • Operational Continuity: Conduct hand-off walks with the prior MOD and partner with the Store Manager/ASMs to validate daily priorities.
          • Execution & Compliance: Verify timely completion of store checklists and equipment safety inspections, ensuring immediate corrective actions are implemented.
          • Merchandising Strategy: Review upcoming events and ads to determine required actions and partner with supervisors to ensure execution.

        Reporting structure

        This position typically reports to the Specialty ASM or Pro ASM and has 4 direct reports.

        Working conditions

        • Travel: No travel required.
        • Physical requirements: Requires intermittent periods during which continuous physical exertion is required, such as walking, standing, stooping, climbing, lifting material or equipment, some of which may be heavy or awkward.
        • Working conditions: Usually in a comfortable environment but with regular exposure to factors causing moderate physical discomfort from such things as dust, fumes, or odors.

        Qualifications

        • Minimum qualifications:
          • Must be 18 years of age or older.
          • Must be legally permitted to work in the United States.
          • Ability to work a flexible schedule, including nights, weekends, and overtime as needed.
          • 1 year of relevant work experience, including management of people and retail operations.
        • Preferred qualifications:
          • At least 1 year prior merchandising and/or operational experience.
          • At least 1 year leadership experience, preferably big box retail.
          • Knowledge of the home improvement industry.
        • Education: High school diploma or GED (minimum); no additional