Principal User Researcher, Senior Talent & Transformation: Design
About the role
The Senior Talent & Transformation (STT) team builds the infrastructure Amazon's senior leadership community needs for its next phase of growth. As Principal Researcher, you will establish the cross-org Voice of the Customer function responsible for making this community's needs, barriers, and unmet expectations visible to the organization. Your "customer" is Amazon's global SVP, VP, and Director population. You will design the listening architecture that captures what these leaders experience. You will translate those insights into organizational strategy. You will ensure that every transformation initiative is grounded in evidence rather than assumption.
A day in the life
- Leads user research that influences end-to-end user experience and impacts the long-term strategy
- Advocates for inclusive and diverse products that serve all types of customers
- Brings clarity to complexity, probes assumptions, illuminates pitfalls, and fosters shared understanding of customer needs
- Communicates pragmatically, balancing business and customer needs, and asking the hard questions
- Helps the organization move quickly, experiment and learn. Shows high judgment in driving executive-level escalations, and leads with grit and optimism
About the team
STT drives Amazon's most strategic senior talent and transformation initiatives. The team is composed of specialized groups focused on executive development, organizational transformation, workforce planning, and science. Our work directly impacts Amazon's senior leadership and shapes how the company evolves in the age of AI.
Basic qualifications
- 10+ years of conducting UX research on products and working in close partnership with executive leadership
- Deep technical proficiency in different research methods, including when and how to apply them during the product development process
- Master's or PhD degree in Data Science, Human-Computer Interaction, Cognitive Science, Statistics, Psychology, Anthropology, or related field
- Experience communicating user research findings with senior cross-functional partners to drive impact
Preferred qualifications
- Track record leading complex, global, multi-method research programs (emphasis on qualitative and contextual work, e.g., in-home ethnography)
- Evidence of deep cultural and behavioral research revealing fundamental human needs
- Experience with highly ambiguous research questions tackling future states
- Demonstrated impact through new product/service creation, long-term strategy influence, or significant investment decisions
Pay
Base salary range: $181,100.00 - $245,000.00 USD annually (USA, WA, Seattle). Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location.
Benefits
- Health insurance (medical, dental, vision, prescription)
- Basic Life & AD&D insurance and option for Supplemental life plans
- EAP, Mental Health Support, Medical Advice Line
- Flexible Spending Accounts
- Adoption and Surrogacy Reimbursement coverage
- 401(k) matching
- Paid time off and parental leave