Senior User Experience Researcher

Responsibilities

• Collaborate with members of a cross-functional development team to improve the user experience for MathWorks products and applications.
• Participate in a user-centered design approach and work collaboratively to research, design, and validate innovative solutions to complex problems.
• Identify which user research methods to use to answer questions about users and design directions based on projects' needs, goals and constraints.
• Conduct user research, identify user pains, and study user workflows to impact strategy and product direction.
• Act as an advocate for our technical users.
• Execute a variety of qualitative and quantitative research methods such as, but not limited to, user interviews, surveys, usability testing, and card sorting.
• Help the teams interpret and understand user feedback and provide recommendations for design considerations based on that feedback.
• Contribute to requirements and collaborate on design documents.

Requirements

• Master's degree in Human-Computer Interaction, Psychology, Cognitive Science, Computer Science, or related field.
• 5+ years of experience in user research, preferably in a technical context.
• Experience with various user research methods including user interviews, surveys, usability testing, and card sorting.
• Strong analytical skills and ability to synthesize data from multiple sources to inform design decisions.
• Excellent communication and collaboration skills, able to work effectively with cross-functional teams.
• Ability to manage multiple projects simultaneously and prioritize tasks based on project needs and constraints.

Qualifications

• Experience working with software developers and other technical stakeholders to understand and address user needs.
• Knowledge of human-computer interaction principles and best practices.
• Experience with statistical analysis tools and techniques.
• Ability to write clear and concise reports and presentations.

Skills

• User research methodologies (e.g., interviews, surveys, usability testing, card sorting).
• Statistical analysis and data interpretation.
• Design thinking and user-centered design processes.
• Effective communication and presentation skills.
• Project management and organizational skills.

Benefits

• Flexible work schedule with the option to telecommute up to 40%.
• Competitive salary range of $122,300 to $189,600 per year.
• Health insurance options.
• Retirement savings plan.
• Professional development opportunities.
• Employee referral program.
• Flexible spending accounts.
• Generous paid time off.
• Comprehensive benefits package.

Pay

USD 122,300 - 189,600 yearly

Schedule

Hybrid work model with the option to telecommute up to 40%.

Location: Natick, MA

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