Senior User Experience Researcher

Are you energized by solving complex problems and learning technical domains?

You will join a team dedicated to making complex internet technologies easier to understand and use. You will partner with the best and influence product strategy.

Leading end-to-end research

• Leading end-to-end research across the product lifecycle from early discovery through post-launch evaluation
• Designing and conducting qualitative and quantitative research using interviews, usability studies, surveys, and analytics
• Partnering closely with cross-functional teams to influence product roadmap decisions and improve customer outcomes
• Researching highly technical workflows involving content delivery, cloud infrastructure, automation, and edge computing

Building relationships

• Building relationships with developers, engineers, and architects to deeply understand how they operate internet applications
• Translating research findings into compelling insights, journeys, and recommendations that drive strategic product decisions

What you will do

• Have 5 years of relevant experience and a Bachelor's degree
• Demonstrate success influencing product strategy through rigorous customer research
• Experience working with complex enterprise software, developer platforms, or cloud infrastructure
• Expert qualitative and quantitative research methods skills to apply throughout the product development lifecycle
• Knowledgeable about content delivery networks, networking, cloud infrastructure, cybersecurity domains, or developer tooling
• Solid communication and storytelling skills to effectively influence stakeholders across product, engineering, and design

About Us

We make life better for billions of people, trillions of times a day. Whether you're streaming live events, scrolling social media, watching your favorite series, or managing your savings, we're the engine behind the scenes. We provide the world's most distributed platform from Cloud to Edge to help the giants of the digital world work faster and stay more secure, making the internet a better experience for everyone.

Our Focus Is Simple

• Cloud and Edge: Running apps closer to users for instant performance
• Security: Neutralizing threats before they ever reach your data
• Content Delivery: Scaling the world's biggest moments without a glitch
• AI: Enabling our customers to build, secure, and scale AI apps on the world's most distributed cloud platform

Benefits at Akamai

• We support your health, well-being, finances, and life beyond work
• See our benefits
• FlexBase adapts to your job's needs
• Connect with us on social and see what life at Akamai is like!

Compensation

• Akamai is committed to fair and equitable compensation practices
• The base salary for this position ranges from $100,700 - $181,300/year; a candidate’s salary is determined by various factors including, but not limited to, relevant work experience, skills, certifications and location
• The compensation package may also include incentive compensation opportunities in the form of annual bonus or incentives, equity awards and an Employee Stock Purchase Plan (ESPP)
• Akamai provides industry-leading benefits including healthcare, 401K savings plan, company holidays, vacation (in the form of PTO), sick time, family friendly benefits including parental leave and an employee assistance program including a focus on mental and financial wellness