Senior User Experience Researcher
About the role
We are looking for a Senior User Experience Researcher with strong quantitative and mixed-methods research expertise to help shape and optimize the digital banking experience. In this role, you will lead end-to-end research initiatives, leveraging experimentation, analytics, behavioral analysis, and causal inference to uncover customer insights and drive product decisions. Partnering closely with product, design, and engineering teams, you'll translate complex business and user questions into actionable research, influence strategic outcomes, and champion a user-centered approach across the organization.
Responsibilities
- Defines and executes a comprehensive research plan.
- Identifies best method or mix of quantitative and qualitative methods based on priorities, research questions, timeline, and resourcing.
- Collections and analyzes user behavior through lab studies, field visits, ethnography, surveys, benchmark studies, server logs and online experiments.
- Identifies and incorporates complex technical and business requirements into research and helps advocate research findings to diverse audiences through written reports and in-person presentations.
- Develops budgets and timelines for research projects.
- Presents findings to designers, developers, and other stakeholders and concludes on the action plan.
Requirements
- Foundational level of proficiency: Transdisciplinary thinking.
- Intermediate level of proficiency: Creative thinking, Emotional Agility, Verbal & written communication skills, Collaboration & team skills, Analytical and problem solving skills, Data driven decision making.
- Advanced level of proficiency: User Research, Research, information synthesis and data analysis, User Behaviour, User experience (UX) design, Design Thinking, Customer centricity.
Qualifications
- Typically between 5 - 7 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
- Deep knowledge and technical proficiency gained through extensive education and business experience.
Benefits
The above represents BMO Financial Group’s pay range and type. Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.
BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards
About Us
At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.
What We Offer
- Foundational level of proficiency: Transdisciplinary thinking.
- Intermediate level of proficiency: Creative thinking, Emotional Agility, Verbal & written communication skills, Collaboration & team skills, Analytical and problem solving skills, Data driven decision making.
- Advanced level of proficiency: User Research, Research, information synthesis and data analysis, User Behaviour, User experience (UX) design, Design Thinking, Customer centricity.
How to Apply
To apply for this position, please visit our careers website: http://jobs.bmo.com/us/en.