Senior User Experience Researcher
About the role
We are looking for a Senior User Experience Researcher with strong quantitative and mixed-methods research expertise to help shape and optimize the digital banking experience. In this role, you will lead end-to-end research initiatives, leveraging experimentation, analytics, behavioral analysis, and causal inference to uncover customer insights and drive product decisions. Partnering closely with product, design, and engineering teams, you'll translate complex business and user questions into actionable research, influence strategic outcomes, and champion a user-centered approach across the organization.
Responsibilities
- Lead end-to-end research initiatives, leveraging experimentation, analytics, behavioral analysis, and causal inference to uncover customer insights and drive product decisions.
- Partner closely with product, design, and engineering teams, translating complex business and user questions into actionable research, influencing strategic outcomes, and championing a user-centered approach across the organization.
- Understand how new consumer and business customers approach search, evaluation, and selection of a banking solution.
- Strategically negotiate design solutions in relation to business goals.
- Help organizations through a better understanding of the customer use preferences and needs by analyzing “Voice of the Customer”.
- Design and facilitate research programs, analyze data to deliver unique insights.
- Connect research questions and insights that bring out intuitive designs and support strategy and product development.
- Collaborate with Design, Marketing, Product and Technology stakeholders both inside and outside of the team.
- Define and execute a comprehensive research plan.
- Identify and incorporate complex technical and business requirements into research and help advocate research findings to diverse audiences through written reports and in-person presentations.
- Develop budgets and timelines for research projects.
- Present findings to designers, developers, and other stakeholders and conclude on the action plan.
Qualifications
- Foundational level of proficiency: Transdisciplinary thinking.
- Intermediate level of proficiency: Creative thinking.
- Emotional Agility.
- Verbal & written communication skills.
- Collaboration & team skills.
- Analytical and problem solving skills.
- Data driven decision making.
- Advanced level of proficiency: User Research.
- Research, information synthesis and data analysis.
- User Behaviour.
- User experience (UX) design.
- Design Thinking.
- Customer centricity.
- Typically between 5 - 7 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
- Deep knowledge and technical proficiency gained through extensive education and business experience.
Pay
$88,800.00 - $165,600.00
Schedule
Salaried
Benefits
BMO Financial Group offers a comprehensive benefits package including health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To learn more about our benefits, visit: https://jobs.bmo.com/global/en/Total-Rewards
About Us
At BMO, we are driven by a shared Purpose: Boldly Grow the Good in business and life. We transform lives and businesses, and power economic growth around the world. We strive to help you make an impact from day one – for yourself and our customers. We offer a variety of tools and resources to help you grow and make an impact. To learn more, visit: https://jobs.bmo.com/us/en
Equal Employment Opportunity
BMO is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to BMOCareers.Support@bmo.com and let us know the nature of your request and your contact information. Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.