Senior User Experience Researcher

About the Role

Our client is growing and looking for a Senior User Experience (UX) Researcher in the growing UX organization. The Senior UX Researcher will prepare research roadmaps, design and execute quantitative and qualitative UX research to identify new opportunities and improve our product, digital, web, and service-based experiences. The ideal candidate has a proven track record collaborating with cross-functional leadership (UX design, Content Strategy, product management, marketing management...) and wants to contribute to innovation through rigorous research and constant learning.

Responsibilities

• Define the research roadmap based on business priorities and stakeholder needs
• Nurture close working relationship with leadership: business, design and engineering stakeholders
• Be the representative voice of UX research in high profile cross-functional meetings
• Present to cross-functional leadership in high profile meetings
• Seek feedback from manager and constantly focus on improvement
• Lead innovation in process improvement, tools and methodologies
• Collaborate effectively with other UX researchers on the team
• Mentor UX researchers on collaborative projects
• Autonomous in conducting own research with and without partnering with other researchers
• Lead medium-sized projects from end-to-end, being personally responsible for execution in all aspects
• Design large-scale surveys and analyze them, leveraging solid design of experiment and statistical expertise, including Qualtrics advanced features
• Design, moderate and analyze qualitative and mixed-method studies (e.g. interviews), remotely as well as in-person, with patients and HCPs
• Work with vendors, and as well as personally conduct participant recruiting and compensation as needed
• Complete report writing, create actionable recommendations, with best-in-class visualizations

Basic Qualifications

• Master's degree or equivalent achievements in Mathematics, Engineering, Psychology, Human Computer Interaction, Human Factors, or related field required
• 5+ years of relevant experience in quantitative CX, UX, Human Factors, or Marketing/Customer Insights, with focus on product
• Strong desire to understand and improve the lives of People living With Diabetes
• Extensive experience with Qualtrics, including advanced features
• Demonstrable expertise in data visualization for business presentations and storytelling
• Experience in surfacing research needs and driving the creation of research roadmaps with Product Management, Marketing and UX leadership to surface research needs
• Strong background in design of experiment
• Demonstrable experience in presenting to leadership
• Experience with agile research as part of design sprints
• Successful track record in a fast-paced collaborative culture with tight deadlines

Preferred Qualifications

• 5+ years experience with research in regulated medical spaces and/or on med-tech devices
• Knowledgeable about diabetes
• Strong expertise in statistical analysis

Benefits

• Medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection
• ESPP (employee stock purchase program)
• 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure
• HSA (Health Savings Account on the HDHP plan)
• SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions
• Corporate discount savings program and other discounts
• On-demand training program, access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure
• Certification discounts and other perks to associations that include CompTIA and IIBA
• Dedicated customer service team for Consultants that can address questions around benefits and other resources
• Certified Career Coach

Pay & Schedule

• Remote
• Project Duration: 5 months