Senior User Experience Researcher

Responsibilities

• Lead end-to-end user research across the product development lifecycle, from opportunity identification and study design through analysis, synthesis, and strategic recommendations.
• Translate complex business, product, and healthcare questions into actionable research plans using appropriate qualitative and quantitative methodologies.
• Partner closely with Product, Design, Data Science, Clinical, Regulatory, and Engineering teams to inform product strategy and deliver member-centered healthcare experiences.
• Synthesize research findings into compelling insights, frameworks, and narratives that drive alignment, influence strategic decisions, and create clear paths to action.
• Plan and manage multiple concurrent research initiatives, ensuring stakeholder alignment, timely execution, and high-quality deliverables.
• Design and facilitate workshops, synthesis sessions, and stakeholder discussions that transform research findings into aligned decisions, actionable roadmaps, and member-centered outcomes.
• Champion the voice of the member by establishing research best practices, improving research operations, and fostering a customer-centered decision-making culture across WHOOP.
• Mentor researchers and cross-functional partners in mixed-methods research approaches, helping elevate research quality, capability, and customer-centered decision making across the organization.

Qualifications

• Bachelor’s degree or equivalent professional experience in Human-Computer Interaction, Psychology, Cognitive Science, Anthropology, Sociology, User Experience Research, or a related field.
• 5+ years of experience conducting user research within product, healthcare, technology, or other customer-focused environments.
• Expertise in both generative and evaluative research methods, with demonstrated ability to select and apply the appropriate methodology for a given problem space.
• Demonstrated expertise facilitating workshops, synthesis sessions, and cross-functional decision-making processes that drive alignment and action from research findings.
• Exceptional communication and storytelling skills, with the ability to tailor research insights to diverse audiences ranging from individual contributors to senior leaders.
• Demonstrated ability to independently lead complex research initiatives in fast-paced and ambiguous environments.
• Experience engaging with individuals in sensitive or health-related contexts, with a thoughtful and empathetic approach to research moderation and participant interactions.
• Experience in digital health, healthcare, medical devices, or other regulated industries is preferred.
• Passion for health, human performance, behavior change, and WHOOP’s mission to unlock human performance and healthspan.
• Strong commitment to embracing and leveraging AI tools in day-to-day tasks, ensuring AI-assisted work aligns with the same high-quality standards as personal contributions.