Principal Product Designer, Partner Experience
About the role
BetterUp is seeking a Principal Product Designer to lead the design vision for Partner Experience. This role involves shaping how enterprise HR leaders and administrators interpret complex organizational data, turning behavioral and performance insights into actionable experiences.
Responsibilities
- Own the end-to-end design vision for Partner Hub, Performance Intelligence, and analytics and reporting surfaces
- Translate complex organizational data into experiences that drive insight, trust, and action
- Lead 0→1 design work on ambiguous, high-stakes problems, setting a strong point of view on challenging issues
- Collaborate with Product, Engineering, Research, and People Science from the earliest stages, influencing problem framing and roadmap priorities
- Design scalable UX patterns that hold up across partners with varying organizational structures, program configurations, and reporting needs
- Build and maintain foundational design patterns for enterprise B2B surfaces that enable speed and consistency as the product grows
- Contribute to BetterUp's design culture, participating in cross-pod critiques and connecting the member experience with the partner data story
Requirements
- 10+ years of product design experience, with a focus on B2B SaaS companies
- Portfolio demonstrating exceptional visual craft, systems-level thinking, and the ability to operate across the full design spectrum
- Deep expertise designing enterprise B2B surfaces, including complex administrative workflows, data-dense dashboards, multi-role permission models, and B2B-to-B2C two-sided interactions
- Proven track record of leading complex, multi-year design initiatives with measurable impact on product outcomes and user experience at an organizational level
- Ability to influence product and engineering direction at the VP and executive level, earning trust through clarity, craft, and strategic judgment
- Strong design systems sensibility: understanding how foundational decisions compound across a product at scale and building or shaping systems that teams rely on
- Experience designing products at the intersection of human behavior and technology, with familiarity in AI-native product patterns
Preferred Qualifications
- Experience designing for coaching, HR tech, behavioral health, or human development platforms
- Familiarity with enterprise buyer and administrator workflows in B2B SaaS, including analytics, reporting, and account management experiences
- Experience with two-sided marketplace or platform design spanning B2B and B2C surfaces
- Background integrating AI capabilities into product experiences, particularly in analytics or personalization contexts
Skills
- Visual design taste and craft
- Systems-level thinking
- Foundation design patterns for enterprise B2B surfaces
- Scalable UX patterns
- Design systems sensibility
- Complex, multi-year design initiatives
- Influence product and engineering direction
- Human behavior and technology expertise
- AI fluency
Benefits
At BetterUp, we provide:
- Access to BetterUp coaching; one for you and one for a friend or family member
- A competitive compensation plan with opportunity for advancement
- Medical, dental, and vision insurance
- Flexible paid time off
- Volunteer days
- Learning and Development stipend
- Charitable contribution on behalf of BetterUp
- 401(k) self contribution
Pay
$250,000 - $320,000 (New York City and San Francisco)
$230,000 - $285,000 (Austin and Arlington)
Schedule
This is a hybrid role with a minimum requirement of working from one of our office hubs at least two days per week, or eight days per month. Hub locations include: Austin, TX; New York City, NY; San Francisco, CA; Washington, DC metro area; London, UK; and Amsterdam, NL.
Contact
If you have any questions about the application process or the role, please contact us at support@betterup.co.
Equal Opportunity Employer
At BetterUp, we are committed to living out our mission every day and that starts with providing benefits that allow our employees to care for themselves, support their families, and give back to their community. We are dedicated to building diverse teams that fuel an authentic workplace and sense of belonging for each and every employee. We encourage all candidates to apply.