Primary Care Patient Navigator - Float Pool

Pay starting at $20.50/hour

About the role

This position participates as a team member assisting back office medical staff with patient care services as directed by providers or clinic managers in the primary care clinics. The role ensures smooth patient flow, gathers and documents patient information such as vital signs and medical history, and provides clerical support to enhance the overall patient visit and experience. This position may also assist with other activities within the health center and will float to various Indianapolis locations:

• Barrington Health Center - 3401 East Raymond St. Indianapolis, IN 46203
• Downtown Health Center - Methodist Professional Center 1, 1801 North Senate Blvd., Suite 310, Indianapolis, IN 46202
• Martindale Brightwood Health Center - 2855 N Keystone Avenue, Suite 100, Indianapolis, IN 46218
• Northeast Health Center - 3908 Meadows Drive, Indianapolis, IN 46205
• People's Health Center - 2340 East 10th Street, Indianapolis, IN 46201
• Southeast Health Center - 901 Shelby St, Indianapolis, IN 46203
• Southwest Health Center - 1522 West Morris Street, Indianapolis, IN 46221
• Speedway Health Center - 6020 Crawfordsville Road, Suite 102, Indianapolis, IN 46224

Responsibilities

Patient Care

• Pre-calls patients for next day appointments.
• Assists with preparation of exam rooms, equipment, and medical records for visits.
• Rooms patients, obtains vital signs, and accurately documents them in the electronic medical record.
• Documents patient medical history in the electronic medical record.
• Assists with the implementation of services provided to patients.
• Assists with patient support and care follow-up as directed.

Documentation/Clerical Functions

• Maintains files as directed and performs general office functions.
• Thoroughly and accurately documents patient information in the electronic medical record.

Requirements

• High school diploma or GED.
• Basic Life Support certification through the AHA.
• Ability to accurately collect patient information.
• Ability to perform multiple tasks simultaneously.
• Excellent teamwork ability and maturity in interpersonal staff relationships.
• Strong interpersonal skills to relate to people with respect for their individuality and privacy.
• Computer experience utilizing Microsoft products as well as Electronic Medical Records.
• Flexibility to adjust to variations in the work environment.
• Experience working with culturally diverse communities and families with the ability to be culturally sensitive and appropriate.
• Bilingual skills preferred.
• Travel may be required.

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.
• Able to be involved in degrees of prolonged standing, walking, sitting, bending, squatting, and stooping.
• Abilities of repeated bending, stooping, and squatting.
• Able to lift, push, and/or pull light to moderately heavy weight up to 20-30 pounds.
• Able to perform duties during periods of varied and/or prolonged work hours.
• Must be able to read, write, hear, and communicate effectively in the English language both orally and in writing.

About HealthNet

HealthNet is a nonprofit 501(c)(3) organization of community-based health centers located in Indianapolis and Bloomington, IN. Since 1968, HealthNet has improved the health status of the neighborhoods it serves by making quality health services accessible to everyone. HealthNet annually provides affordable health care to more than 61,000 individuals through its network of 9 primary care health centers, 5 dental clinics, 9 school-based clinics, a mobile health unit, and additional support services. HealthNet’s mission is to improve lives with compassionate health care and support services, regardless of ability to pay.

Benefits

• Competitive compensation
• Medical, Dental, and Vision Plan
• Short-Term & Long-Term Disability
• Health Savings Account & Difference Card (available within certain medical plans)
• Flexible Spending Account
• Life Insurance, AD&D, Group Accident, Critical Illness & Hospital Indemnity
• Domestic Partner Leave
• Wellness Programs
• 401k Match
• Paid Time Off (accumulates at start of employment and available to use)
• Tuition Reimbursement
• Employee Referral program