Premium Receivable Collections Specialist

About the role

The Collections Specialist at A.I.M. Mutual Insurance Companies is responsible for managing a portfolio of accounts in the Premium Receivables department to reduce the company’s Statutory 90 balance. This position offers a hybrid working schedule after an initial training period.

Responsibilities

• Determine which accounts require reminder letters, delinquent letters, billing statements, calls and/or emails.
• Verify audit status on policies with past due balances.
• Review, maintain, and create various reports to ensure all accounts are being managed on a monthly basis, in particular, aged receivable and terminated reports.
• Manage inbound calls/emails regarding bills, balances, and the collection of past-due balances.
• Determine which accounts require reporting of noncompliance and assignment to collection agency.
• Create Write Off and Collections packages for approval.
• Confirm and update system with Collection Agency's account status using portals or reports provided by agencies.
• Generate and maintain quarterly cash reports providing Collection Agency's statistics.
• Follow up on promises to pay and pay arrangements with the Policyholder.
• Work with team members to identify account recovery opportunities.

Requirements

• A minimum of an associate degree, or a bachelor’s degree is strongly preferred.
• The ability to work independently and organize and prioritize work.
• Exceptional communications and customer service skills.
• Proficiency with Microsoft Office products, most notably Excel.
• A strong attention to detail, along with problem solving and analytical skills.
• Prior work in a call center and/or collections environment is preferred.

Qualifications

• Minimum of 2 years of relevant work experience.
• Experience in a fast-paced collections environment.
• An above average attention to detail and strong commitment to completing tasks on time.

Skills

• Strong communication and customer service skills.
• Proficiency with Microsoft Office products, particularly Excel.
• Able to work independently and prioritize tasks.
• Exceptional problem-solving and analytical skills.
• Experience in a call center or collections environment is preferred.

Benefits

• 35-hour work week.
• Summer hours from June through September.
• Medical, dental, and vision plans.
• Employer-sponsored retirement plan with matching employer contribution.
• Company-paid life and disability insurance.
• Paid time off and generous holiday time.

Pay

Compensation and benefits packages are competitive and include:

• Robust compensation and benefits packages.
• 35-hour work week.
• Summer hours from June through September.
• Medical, dental, and vision plans.
• Employer-sponsored retirement plan with matching employer contribution.
• Company-paid life and disability insurance.
• Paid time off and generous holiday time.

Schedule

This position offers a hybrid working schedule after an initial training period.