Accounts Receivable Collections Specialist

Position Responsibilities

• Own and manage collections activities for an assigned portfolio of customer accounts, driving timely payment through professional outbound outreach
• Build and maintain positive customer relationships while confidently negotiating payment commitments and resolving delinquency
• Identify root causes of past-due accounts, analyze trends, and partner with AR leadership to recommend solutions
• Collaborate closely with Sales, Customer Service, IT, and Finance to resolve billing issues that impact collections
• Research and resolve debit and credit memo discrepancies to ensure account accuracy
• Identify remittance details using the Payments Inbox, customer portals, and direct customer communication
• Navigate customer portals to retrieve required documentation and upload invoices as needed
• Support cash application activities (25% of the role), ensuring timely and accurate application of payments
• Take on additional responsibilities and projects as business needs evolve

Qualifications

• 5+ years of collection experience required, ideally in B2B, automotive, manufacturing, etc.
• Microsoft Office proficiency – strong skills – Excel (i.e., VLOOKUP and Pivot Tables), Word, and Outlook
• Strong customer focus with emphasis on building relationships remotely (MS Teams) and via telephone
• Relevant experience working through customer A/P portals to post/upload invoices, research status, retrieve debit/charge documents, and resolve disputes
• A plus to understand credit fundamentals, credit worthiness, and basic accounting
• Cash application experience
• AS400/CMS ERP experience a plus

Work Environment

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Mental Demands

• While performing the duties of this position, the employee will be regularly required to use written and oral communication skills;
• read and interpret data, information and document;
• analyze and solve problems with patience and ability to manage stress;
• observe and interpret situations;
• learn and apply new information or skills.