Accounts Receivable Specialist

About the role

Hybrid work arrangement with two days per week on-site. Are you an organized, detail-oriented finance professional who thrives on resolving discrepancies, improving cash flow, and building positive relationships with customers? Visual Edge IT is seeking a driven Accounts Receivable Specialist with a strong emphasis on collections to join our growing Finance team. In this role, you will take ownership of customer account follow-up, proactively drive collection activities, and ensure accurate and timely billing. Your work will help maintain healthy financial operations while supporting an exceptional customer experience.

Responsibilities

• Proactively manage accounts receivable aging, contacting customers to resolve past-due balances and secure timely payment.
• Conduct collection calls and email outreach with professionalism, accuracy, and persistence.
• Research and address payment discrepancies, unapplied cash, short pays, and disputed invoices.
• Process invoices and statements for mailing and ensure prompt delivery to customers.
• Follow up on returned mail and obtain corrected customer contact information.
• Assist customers with invoice or statement requests, credit card payments, and general billing inquiries.
• Redirect customer questions to appropriate internal departments when necessary to resolve issues.
• Maintain accurate notes and documentation within the ERP or accounting system.
• Identify trends, recurring issues, or root causes impacting collection efforts and escalate as needed.
• Support the Accounts Receivable team with additional tasks and projects as assigned.

Requirements

High school diploma or equivalent required; college degree preferred. Minimum of 2 years of experience in accounts receivable, collections, or other finance/accounting roles. Customer service experience with strong collections skills.

Skills

Strong collections skills with the ability to communicate clearly, professionally, and confidently with customers. Highly detail-oriented with strong organizational skills and the ability to manage multiple priorities. Positive, proactive attitude with a commitment to resolving issues quickly and effectively. Strong problem-solving skills and ownership mindset. Proficiency with Microsoft Office Suite. Basic accounting knowledge including accounting or ERP system; E-Automate experience is a plus.

Benefits

We promote a healthy work-life balance for employees by offering competitive pay, PTO, and seven paid holidays per year. We encourage growth from within; we seek outside candidates who are driven that we can nurture along a career path and we hire/promote internally. We also have opportunities to develop talent through training programs.

• Medical, HSA, Dental, Vision, Short term disability, long term disability, voluntary life insurance, employee assistance program, and wellness programs.
• We provide all of our employees a $25k life insurance policy at no cost to our team members.
• 401k program with employer match: Visual Edge matches 100% of an employee’s contribution up to the first 3% and provides an additional 50% match on the next 2% of the employee contribution.

Schedule

Hybrid work arrangement with two days per week on-site.