Accounts Receivable Specialist

About the role

We are the leading provider of worldwide smart end-to-end supply chain & logistics, enabling the flow of trade across the globe. Our comprehensive range of products and services covers every link of the integrated supply chain – from maritime and inland terminals to marine services and industrial parks as well as technology-driven customer solutions. This role will manage customer accounts, perform collections and credit functions, and ensure timely, accurate processing of accounts receivable activities. The ideal candidate will possess strong communication and analytical skills, a proactive mindset, and the ability to collaborate across departments in a dynamic logistics and freight forwarding environment.

About Dp World Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally. With a dedicated, diverse and professional team of more than 115,000 employees from 160 nationalities, spanning 78 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future. We’re rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades. What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimizing disruptions from the factory floor to the customer’s door. DP World is on a mission to transcend boundaries and bridge the gap between all nations and cultures – not just in what we do but also in how we behave. We are dedicated to creating a culture where everyone feels respected, supported, and empowered to reach their full potential. We believe that embracing inclusion and diversity, drives innovation and growth and helps us connect people, businesses, and societies. Free minds and different perspectives are changing our world, and together we can change what’s possible. WE MAKE TRADE FLOW To Change What's Possible For Everyone.

Responsibilities

• Monitor, manage, and reduce the aging balance of assigned accounts through proactive collection efforts
• Contact customers via phone, email, and other communication methods to follow up on past-due invoices and secure timely payments
• Research and resolve customer discrepancies and disputes in coordination with the Collections Manager and internal teams (sales, operations, billing, and customer service)
• Partner with the cash application team to ensure accurate and timely application of payments; reconcile discrepancies as needed
• Create and submit invoices according to company practices; assist in generating monthly billing statements
• Prepare, post, verify, and record customer payments and transactions in the ERP/AR system
• Maintain and update customer records, including account setup, name/address changes, and mergers
• Draft correspondence for standard past-due accounts and collections
• Analyze account behavior and aging reports to identify high-risk accounts and recommend escalations or write-offs