Accounts Receivable Collections Specialist

Who We’re Looking For

A detail-oriented, organized, and proactive professional who excels at building relationships and resolving payment issues.

What You’ll Do

• Manage accounts receivable aging and proactively follow up on outstanding invoices.
• Contact clients via phone and email regarding overdue balances and payment status.
• Research and resolve billing discrepancies, payment disputes, and account issues.
• Maintain accurate records of collection activities, customer communications, and payment commitments.
• Reconcile customer accounts and ensure payments are properly applied.
• Work closely with clients, Account Executives, and internal departments to resolve outstanding issues.
• Prepare and distribute customer statements and aging reports.
• Monitor customer payment trends and escalate delinquent accounts as necessary.
• Aid in month-end closing activities related to accounts receivable.
• Recommend process improvements to increase collection efficiency and reduce outstanding balances.
• Support the Finance team with special projects and reporting as needed.
• Maintain professionalism and excellent customer service while handling sensitive financial matters.

Why Join Us

• Medical, dental, and vision coverage.
• Short and long-term disability.
• 401k.
• Competitive compensation package.
• Future leadership opportunities in a growing company.
• Off-site team events and volunteer opportunities.
• Casual work environment.
• Employee referral bonus program.
• 15 days of PTO and 10 company paid holidays.

Office Location

• Andover, Massachusetts (Headquarters)

Industries We Serve

• Quality
• Validation
• Regulatory
• Clinical
• Medical Devices
• Pharmaceutical
• Network and Communications
• Biotechnology
• Aerospace
• Automotive
• Electronics
• Industrial Equipment
• Military
• Defense
• Semiconductor
• Software
• Hardware
• Mechanical

Job requirements

• High School diploma required; Associate’s or Bachelor’s degree in Accounting, Finance, Business, or related field preferred.
• 2+ years of accounts receivable, collections, billing, or related financial experience preferred.
• Strong verbal and written communication skills.
• Excellent customer service and relationship management abilities.
• Strong attention to detail and organizational skills.
• Ability to prioritize workload and manage multiple tasks simultaneously.
• Proficient in Microsoft Office, particularly Excel.
• Experience with accounting software and ERP systems preferred.
• Ability to analyze account information and resolve discrepancies.
• Self-motivated with a strong sense of accountability and follow-through.
• Ability to work independently and collaboratively within a team environment.