Accounts Receivable Collections Specialist

About the role

Inovalon was founded in 1998 with a mission to transform healthcare through technology and data. The AR/Collections Specialist I supports customers by handling accounts receivable activities, answering inquiries, and advocating for customer needs.

Responsibilities

• Contact customers via phone or email to secure payment.
• Maintain collection plan tasks daily to manage past due accounts.
• Follow up on payment arrangements and settlements.
• Provide an overview of customer balances to senior leadership and recommend next steps.
• Advocate for customer needs/issues across departments.

Requirements

• Maintain compliance with Inovalon's policies, procedures, and mission statement.
• Fulfill responsibilities and duties reasonably provided by Inovalon for operational and financial success.
• Uphold responsibilities related to separation of duties for applicable processes and procedures within your job function.

Qualifications

• Associate’s Degree (A.A.) in accounting, finance, or business administration or equivalent experience.
• Less than 1 year of customer service experience.
• Less than 1 year of call center experience.
• Less than 1 year of collections experience.

Benefits

Inovalon offers a competitive salary and benefits package, including:

• Performance-based incentives.
• Health insurance.
• Life insurance.
• Company-paid disability.
• 401(k).
• 18+ days of paid time off.

Pay

The base compensation range for this position is $18.80—$25 USD.

Schedule

Employees who reside within a 40-mile radius of one of our office locations in Tampa, FL; Canonsburg, PA; or Bowie, MD will follow a hybrid work schedule and are expected to work in the office two days per week (Tuesdays and Wednesdays).