Premium Membership Services Executive

About the role

The Premium Membership Services Executive is responsible for excellent servicing and relationship building, with a focus on retaining and growing all assigned Inter Miami CF premium season ticket member accounts. This role requires a strong passion for providing outstanding customer service, including responding to questions, comments, and concerns via phone, email, in-person, and other communication methods from premium season ticket members.

Responsibilities

• Proactively communicate with assigned premium season ticket members.
• Establish relationships with assigned premium season ticket members at all points of contact.
• Field and respond to all premium season ticket member inquiries, requests, concerns, and feedback.
• Ensure customer data and profile requirements are accurately represented in the database.
• Accurately convey all key messages to premium season ticket members.
• Educate premium season ticket members on all applicable Membership benefits, programs, rewards, experiences, and events.
• Identify opportunities to add value to Membership benefits, programs, rewards, experiences, and events.
• Identify areas to improve the on- and off-game day experience.
• Report on various individual and/or departmental efforts.
• Plan, facilitate, and execute exclusive premium season ticket member events throughout the calendar year.
• Act as the information liaison for all Inter Miami CF home games and stadium events.
• Conduct surveys and analysis of various reports (attendance, game day experience, etc.).
• Perform all other responsibilities as required.

Requirements

• Bachelor’s degree in Business, Sports Management, Marketing, or a related field preferred.
• Minimum of 3+ years of related experience working in professional or collegiate sports preferred.
• Experience in the Florida marketplace preferred.
• Fluency in English and Spanish preferred.
• Experience with Archtics and Ticketmaster ticket systems preferred.
• Strong understanding of MLS and international soccer is a plus.
• Highly proactive, goal-oriented, and motivated with a positive attitude.
• Very strong interpersonal and communication skills with a passion for providing great customer service.
• Ability to coordinate changing priorities in a dynamic, high-pressure, fast-paced environment.
• Ability to coordinate multiple tasks and creatively solve day-to-day challenges.
• Extremely organized with a high attention to detail.
• Strong work ethic; must be a team player with a "get the job done" attitude.
• Advanced knowledge of Microsoft Office applications, including PowerPoint, Word, Excel, and Outlook.
• A passion for fútbol is a plus.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Applicants must have work authorization to work in the U.S. on a permanent and ongoing basis without requiring visa sponsorship now or in the future.
• All applicants must pass a pre-employment background check.